Insurance Delivery -Senior-Manager -Hyderabad, Chennai, TVM

The Opportunity

We are looking for an accomplished Senior Delivery Manager with 15+ years of experience to lead complex Insurance technology engagements for global clients. The role requires broad functional and technical understanding of Guidewire InsuranceSuite, surrounding digital and integration platforms, and a strong command of service management and ITIL principles. The successful candidate will own client outcomes, delivery performance, financial health, service quality, people leadership and continuous improvement across a large engagement or a portfolio of engagements.

Your Key Responsibilities

• Own end-to-end delivery of large, complex or multiple Insurance engagements across implementation, transformation, application maintenance and support, enhancements, integration, testing, release and production operations.
• Provide executive governance across scope, schedule, quality, SLAs, risks, dependencies and benefits, with clear accountability for committed client outcomes.
• Lead geographically distributed, multidisciplinary teams across onshore, nearshore and offshore locations, including service managers, architects, functional consultants, engineering, testing, DevOps and service management teams.
• Build trusted relationships with client executives, business leaders, technology stakeholders, product owners and third-party partners, and act as the senior escalation point for delivery and service matters.
• Establish and run governance forums, steering committees, service reviews and executive reporting with fact-based insights, decisions and actions.
• Drive predictable delivery through integrated planning, demand and capacity management, dependency management, release readiness, quality gates and disciplined change control.
• Own performance against contractual service levels and experience measures; lead recovery plans where performance is at risk and ensure transparent reporting of trends and corrective actions.
• Oversee major incident response, problem management, root-cause analysis, change and release management, service transition, knowledge management and operational resilience.
• Ensure adherence to ITIL-aligned processes, client controls, security requirements, regulatory obligations, audit expectations and delivery standards.
• Drive continuous improvement, automation, shift-left, observability, engineering excellence and AI-enabled operations to improve reliability, responsiveness and cost efficiency.
• Support solutioning, estimation, proposal development, transition planning and mobilization for new opportunities and scope expansion.
• Develop leadership capability and succession across the account; coach managers and senior team members, manage performance, improve retention and build a strong delivery culture.

Skills and attributes for success

Guidewire and platform leadership

• Broad knowledge across Guidewire PolicyCenter, BillingCenter and ClaimCenter, including configuration, integration, data, digital channels, rating, batch processing, rules, workflows and reporting.
• Understanding of Guidewire Cloud delivery and operations, cloud migration considerations, platform upgrades, environment strategy, deployment pipelines and production support models.
• Ability to oversee Guidewire integrations with policy, claims, billing, document, payment, finance, customer relationship management, data, analytics, identity and other enterprise platforms.
• Knowledge of modern architecture and engineering practices involving APIs, microservices, event-driven integration, middleware, cloud services, secure DevOps, automated delivery pipelines, test automation and observability.
• Working knowledge of adjacent Insurance platforms and technologies such as digital portals, data and analytics platforms, document and content management, rating solutions, enterprise integration and cloud infrastructure.

Service management and operational excellence

• Practical application of ITIL principles across incident, major incident, problem, change, release, request, configuration, knowledge, availability, capacity and service-level management.
• Experience establishing operating models, service governance, escalation paths, responsibility structures, support coverage, on-call models and service improvement plans.
• Ability to use operational data to identify recurring failure patterns, service risks, demand drivers and improvement opportunities, and convert insights into measurable actions.

Leadership and delivery attributes

• Strong Insurance domain understanding, preferably Property and Casualty, across policy administration, underwriting, billing, claims and related business processes.
• Proven success delivering large-scale or multi-account technology engagements for global clients, with accountability for distributed teams and senior stakeholders.
• Ability to operate confidently across executive governance, commercial management, delivery detail and technical risk while maintaining focus on business outcomes.
• Strong leadership presence, communication, negotiation, conflict resolution and stakeholder management skills.
• Commercial acumen covering estimation, staffing, budgeting, forecasting, productivity, contract interpretation and change control.
• Experience with Agile, Scrum, scaled delivery and traditional delivery methods, with the judgment to apply fit-for-purpose governance.
• Working familiarity with service and engineering tools such as ServiceNow, Jira, Azure DevOps, monitoring platforms, knowledge repositories and automated delivery toolchains.

To qualify for the role, you must have

• 15+ years of overall experience in technology delivery, including substantial leadership experience in Insurance engagements.
• Proven experience as a Senior Delivery Manager, Program Manager, Account Delivery Lead or equivalent, managing a large engagement or multiple concurrent teams across global clients.
• Demonstrable delivery knowledge across Guidewire PolicyCenter, BillingCenter and ClaimCenter, plus associated digital, integration, data and cloud platforms.
• Experience leading implementation and/or managed services engagements with responsibility for service performance, client governance, financials, people and risk.
• Strong understanding of ITIL and service management principles, including practical experience across incident, problem, change, release and service-level management.
• A bachelor’s degree in Engineering, Technology, Computer Science, Information Systems, Business or a related discipline, or equivalent relevant experience.

Ideally, you’ll also have

• Guidewire certification in one or more InsuranceSuite modules; broader cross-module or cloud credentials are advantageous.
• ITIL Foundation or higher certification.
• Program or project management certification such as PMP, PRINCE2 or an Agile certification.
• Experience with Guidewire Cloud, cloud transformation, complex platform modernization or large-scale service transition.
• Exposure to solution shaping, presales, contract negotiations, account growth and capability development.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn m