EYPeople Consulting-HRT SSC-Senior
About this role
The Opportunity
As part of EY GDS People Consulting, the HR Transformation (HRT) team helps organizations transform the way HR services are delivered through Shared Services Centers (SSC), Global Business Services (GBS), Target Operating Models (TOMs), digital HR and workforce transformation initiatives.
The successful candidate will play a key role in delivering large-scale HR Transformation programs by helping clients assess, design and implement future-ready HR service delivery models.
Your key responsibilities:
- Lead/ support workstreams within HR Shared Services and Service Delivery Transformation engagements
- Assess and redesign HR operating models, governance frameworks and service delivery structures
- Support the design and implementation of Shared Services Centers (SSC) and Global Business Services (GBS) models
- Drive process re-engineering and standardization initiatives across HR functions
- Lead process discovery workshops, stakeholder interviews and requirements gathering activities
- Design service catalogues, governance frameworks, SLAs and KPI measurement structures
- Support transition, migration and transformation programs associated with SSC implementations
- Conduct maturity assessments, benchmark studies and operating model evaluations
- Develop executive-level presentations, recommendations and transformation roadmaps
- Analyze operational, workforce and service delivery metrics to identify improvement opportunities
- Support digital HR, automation and AI-enabled service delivery transformation initiatives
- Coach and mentor junior team members while contributing to overall project delivery
- Support proposal development, thought leadership and capability-building initiatives within the practice
Skills and attributes for success:
- Strong consulting, stakeholder management and relationship-building skills
- Excellent communication, facilitation and presentation capabilities
- Strong analytical thinking and structured problem-solving skills
- Experience managing complex workstreams and multiple priorities
- Ability to work collaboratively with global teams and senior stakeholders
- Strong business writing and executive presentation skills
- Project and delivery management capabilities
- Ability to drive outcomes in a dynamic consulting environment
Ideally, you'll also have
- Experience supporting HR Shared Services, GBS or Service Delivery Transformation programs
- Knowledge of HR Target Operating Models (TOM) and governance frameworks
- Exposure to HR operating model design and organization transformation initiatives
- Experience working with HR technology platforms such as Workday, SAP SuccessFactors or Oracle HCM
- Understanding of process improvement, automation and digital transformation methodologies
- Exposure to change management, transition and migration programs
- Interest in emerging HR technologies, analytics and AI-enabled service delivery
What we look for
- 6-9 years of experience preferably in HR Transformation, HR Shared Services, Service Delivery Transformation, GBS or HR Consulting domain.
- Minimum 2 years of experience in managing HR Transformation projects across 1 or more of the following areas: HR Tech implementation, process re-engineering, operating model redesign, HR SSC implementation, etc.
- Master’s degree in HR or similar full-time MBA/EMBA
- Experience supporting HR Transformation, Shared Services or Target Operating Model (TOM) initiatives
- Strong understanding of HR operating models, governance structures and service delivery frameworks
- Experience in process re-engineering, service catalogue design and SLA/KPI framework development
- Strong understanding of one or more HCM systems - Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, etc.
- Exposure to transition, migration or transformation programs will be highly preferred
- Excellent stakeholder management, workshop facilitation and presentation skills
- Ability to independently manage workstreams and deliver high-quality client-facing deliverables
- Exposure to digital HR, automation, analytics or AI-enabled HR Transformation initiatives will be an added advantage
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodation you may need.
Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.
Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.
“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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