EYConsultant - Front office Transformation
About this role
The Opportunity
- The role is for a consultant who can take up opportunities in marketing, sales, service and process transformation engagements.
- You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.
- You will anticipate and identify risks within engagements and share any issues with senior members of the team.
- In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.
Your Key Responsibilities
- Understand and analyse client's business requirements, and aspirations enabling clients to understand the Art-of-the-possible for front-office transformations, GTM with products, CRM Transformations in Marketing, eCommerce, Sales Service, Pricing Strategy, etc.
- Understand sales/ customer service strategies, value proposition development and support development of AI led solutions to help clients.
- Support project team and client to run client workshops for to understand client issues, document workshop outcomes, and build.
- Draft conclusions and possible recommendations, prepare documents for client communication, incl. proposals and project documents.
Skills and attributes for success
- Understanding of customer journey design, process design and data analysis.
- Tech/ Tools Skills: Should have hands on experience in CX Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc.
Ideally, you’ll also
- Good to have prior experience in any of the platforms such as Salesforce, Dynamics 365, Oracle, SAP, PROS, etc.
- Good to have vertical & Industry Experience in Consumer Industries or Retail, eCommerce, Telecom, BFSI, Product organisations or CX Consulting services.
What we look for
- 1-5 years of experience of prior experience
- Completed or pursuing (in final year) Master’s degree program in Marketing, Business Administration, Communications, Sales or related field
- Strong written and verbal communication skills, with attention to detail.
- Creative thinking and problem-solving abilities.
- Proficiency in Microsoft Office Suite and familiarity with CRM, process design, data analysis tools and platforms (e.g., Google Analytics, power-bi, Salesforce, Adobe etc.)
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude, willingness to learn, and ability to work effectively both independently and as part of a team.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.
Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.
“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
- Start applying with LinkedIn
- Apply Now Start
-
Please wait...
- Connect with us
- Our locations
- My EY
- Site map
- Legal and privacy
- Labor condition applications
- Cookie Consent Manager
-
Opens in a new tab.
-
Opens in a new tab.
-
Opens in a new tab.
-
Opens in a new tab.
-
Opens in a new tab.
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
×Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies