EYDE-Cloud Platform Engineer - AIOps-GDSN02
About this role
The opportunity
We are the only professional services organization who has a separate business dedicated exclusively to the financial services marketplace. Join Digital Engineering Team and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including Asset management, Banking and Capital Markets, Insurance and Private Equity, Health, Government, Power and Utilities, we provide integrated advisory, assurance, tax, and transaction services. Through diverse experiences, world-class learning and individually tailored coaching you will experience ongoing professional development. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
We are seeking a Cloud AIOps & Automation Engineer with 4-8 years of experience to design, implement, and operate intelligent cloud operations solutions. The role combines AIOps, observability, cloud engineering, automation, and Site Reliability Engineering (SRE) to improve platform reliability, reduce operational toil, and accelerate incident resolution.
EY Digital Engineering is a unique, industry-focused business unit that provides a broad range of integrated services that leverage deep industry experience with strong functional capability and product knowledge. The Digital Engineering practice works with clients to analyse, formulate, design, mobilize and drive digital transformation initiatives. We advise clients on their most pressing digital challenges and opportunities surround business strategy, customer, growth, profit optimization, innovation, technology strategy, and digital transformation. We also have a unique ability to help our clients translate strategy into actionable technical design, and transformation planning/mobilization. Through our unique combination of competencies and solutions, EY’s DE team helps our clients sustain competitive advantage and profitability by developing strategies to stay ahead of the rapid pace of change and disruption and supporting the execution of complex transformations
Your key responsibilities
- Implement AIOps capabilities including anomaly detection, event correlation, alert noise reduction, incident prioritization, and automated remediation.
- Design and maintain observability solutions using logs, metrics, traces, and events.
- Build telemetry pipelines using OpenTelemetry and related technologies.
- Develop automation and self-healing workflows using Python, PowerShell, Bash, or Go.
- Implement AI-powered operational assistants, incident triage, and RAG-based knowledge solutions.
- Integrate observability, CI/CD, ITSM, and cloud platforms to improve operational intelligence.
- Support SRE practices including SLIs, SLOs, incident management, and reliability improvements.
Skills and attributes for success
Required Skills
- AIOps and Observability Platforms (Dynatrace, Datadog, Splunk, New Relic, Azure Monitor, Prometheus/Grafana)
- Microsoft Azure and/or AWS
- Kubernetes and Containers
- OpenTelemetry and telemetry pipelines
- Python and automation scripting
- GitHub Actions and/or Azure DevOps
- Incident Management and SRE fundamentals
Good To Have
- Semantic Kernel, LangGraph, LangChain
- Azure AI Foundry or Azure OpenAI
- Kafka, Elasticsearch/OpenSearch
- Terraform, ArgoCD
- ServiceNow integrations
Education:
Degree: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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