Consultant - PAS WKFA - National - CNS - PC - WORKFORCE ADVISORY - Bangalore

Requisition Id: 1745358

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Consultant-National-PAS WKFA-CNS - PC - WORKFORCE ADVISORY - Bangalore

National :

National comprises of sector agnostic teams working across industries for a well rounded experience.

CNS - PC - WORKFORCE ADVISORY :

At EY, People Consulting professionals help clients' in strategically aligning their people agenda with broader business goals. By placing Humans@Center of the transformation journey, we help organizations drive sustainable change through the power of their workforce. Our approach enables clients to reimagine their future workforce—ensuring they have the right talent, with the right skills, in the right roles, at the right cost—ultimately turning their people strategy into a competitive advantage.

The key fields of play are:

Organization and Workforce Transformation- Integrated approach to align business and workforce strategies with current and future operating models by applying capabilities such as scenario modelling, org design, workforce planning & analytics as well as talent strategy, leveraging our proprietary, award-winning EY Organization & Talent Hub.

Change Experience & Learning - Working with clients to define the new Workforce Experience including New Ways of Working (Agile, Design Thinking, Digital, Problem Solving, Collaboration) as well as accelerated adoption through our digitally-enabled Change Experience tracked via Change Insights and Digital Learning via our EY Noggin Labs platform.

Purpose, Culture and Leadership - Align leadership and cultural programs with clients’ business strategy, purpose and operating model, adapting to the changing needs of their customers and building modern leadership and talent capabilities to drive efficiency and innovation.

HR Transformation, Systems and Rewards - Re-imagining and digitizing the HR function, including HR strategy, HR service delivery model, HR cloud technology as well as transforming employee policies and rewards to align with business and individual objectives.

Your key responsibilities

Technical Excellence

• Scope : The HR Generalist - Employee Lifecycle will support the Bangalore GCC HR Shared Services operation for employee lifecycle management. The role will provide operational execution, case support, data stewardship, stakeholder follow-up and transition-readiness support. The role is expected to work within defined HR policies, country process nuances, data privacy requirements and BOT governance standards, while helping build a stable and transferable HRSS capability for a global pharma organization. Responsibilities: Own end-to-end employee lifecycle transactions including hires, transfers, job changes, manager changes, exits and employment-data updates. - Validate approvals, effective dates, employee data fields and downstream payroll or reporting impact before execution. - Maintain accurate lifecycle cases, audit trails, evidence and closure notes in the HR helpdesk system. - Coordinate with HRBPs, payroll, reporting and sending-side process owners to resolve missing or conflicting inputs. - Support shadowing and reverse-shadowing during knowledge transfer and provide process playback to confirm operational readiness. - Identify recurring defects, delayed approvals and avoidable employee queries, and recommend process or knowledge-base improvements. - Triage employee and manager HR cases, verify required information, and assign the correct category, priority, urgency and ownership. - Resolve in-scope HR cases within agreed service levels using approved policies, process guides, decision trees and knowledge articles. - Maintain complete case notes, attachments, customer communications, status updates, actions taken and closure rationale for audit readiness. - Perform permitted employee-profile lookups in Workday or a comparable HCM platform to validate information and support case resolution. - Route complex, sensitive or out-of-scope cases to Tier 2, HR Advisory, Payroll, Benefits, Talent Acquisition or other specialist teams with a clear summary, relevant facts and recommended next step. - Follow up with employees, managers and dependent teams to obtain missing information, communicate progress and support timely closure. - Monitor assigned queues, case ageing, pending actions and SLA performance, and escalate service risks through defined channels. - Apply data privacy, identity-verification and confidential-information handling requirements throughout the case lifecycle. - Identify repeat queries, case trends, process gaps and knowledge gaps, and share observations for service-quality and knowledge-base improvements. - Support case calibration, quality reviews, knowledge transfer, process shadowing and reverse-shadowing to maintain consistent resolution standards. Competencies: - Strong HR operations mindset with ability to balance employee experience, policy adherence and service controls - High attention to detail, data accuracy and documentation discipline for audit-ready execution. - Clear written communication, professional stakeholder follow-through and ability to manage global hand-offs. - Comfortable operating in a GCC or shared services model with SLAs, queues, escalations and governance reviews - Ability to learn process nuances during knowledge transfer, ask structured questions and convert knowledge into - Sound judgement in handling confidential employee information and escalating sensitive matters appropriately. Tools and Tech Workday HCM / SAP SuccessFactors Employee Central; ServiceNow HRSD; policy knowledge base; reporting dashboards MUST have 3-5 years of experience is mandatory, with hands-on experience in employee lifecycle management within HR operations, GCC, GBS or shared services; working knowledge of HR ticketing, case documentation, SLA management and employee-data confidentiality; ability to use HR systems and process documentation to execute employee lifecycle transactions or resolve employee queries; Workday HCM or SAP SuccessFactors exposure for employee-data lookup, transactions, reporting or process validation; ServiceNow HRSD or comparable helpdesk / case management workflow experience; strong business English and ability to support global stakeholders. NICE to have Pharma, life sciences, GCC or regulated-industry HR operations experience; exposure to BOT, transition or knowledge-transfer environments; experience with process documentation, knowledge-base governance, dashboards, root-cause analysis or continuous improvement; awareness of data privacy, GDPR, HR compliance and audit-support requirements.

Skills and attributes

To qualify for the role you must have
Qualification

• Bachelor of Business Administration
• Master of Business Administration
• PG Diploma in Human Resource Management

Experience

• HR shared services 3-5 yrs

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and