EYPAS - PAS GPO - Senior
About this role
Key Responsibilities
- Application Support & AMS: Own and resolve complex L2/L3 support tickets, adhering closely to SLA (Service Level Agreement) timelines.
- Defect Management: Identify, analyze, track, and resolve system defects during regular operations and project testing phases.
- Technical Development: Design, develop, and modify robust SAP ABAP solutions across various RICEFW objects.
- Artifact Creation: Author and maintain comprehensive Techno-Functional Specifications, root-cause analysis (RCA) reports, and defect logs.
- Integration & Functional Support: Monitor and support cloud/hybrid integration flows in SAP CPI and support functional adjustments within the SAP HR module.
- Team Collaboration: Work closely with onshore teams, business users, and fellow developers to ensure seamless system stability.
Qualifications & Requirements
Core Technical & Functional Experience
- 4–7 years of intensive SAP ABAP experience, with deep expertise in developing and troubleshooting RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows).
- Good understanding of HR & Finance business processes
- Must have a proven track record of participating in at least 1 Full Lifecycle SAP End-to-End (E2E) Implementation AND at least 1 Post-Production AMS (Support) Project.
- Strong experience in creating and updating detailed Techno-Functional Artifacts (Functional/Technical Specs, Unit testing document).
Preferred Skills (Highly Desirable)
- SAP HR Functional: Functional exposure to SAP HR/HCM modules (e.g., Personnel Administration, Benefits, Time Management and Payroll) to effectively handle business-facing support tickets.
- SAP CPI: Hands-on experience with SAP Cloud Platform Integration (CPI), including monitoring iFlows, handling runtime errors, and message tracking.
Operations & Soft Skills
- Ticket & Defect Mastery: Solid understanding of defect management and standard AMS ticket management tools (e.g., ServiceNow, Jira, Solution Manager).
- Strong Analytical Skills: Exceptional troubleshooting capabilities; a proven track record of performing Root Cause Analysis on critical system failures.
- Team Player: Excellent interpersonal and communication skills, with a collaborative mindset suited for an onshore-offshore delivery model.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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