TechOps-DE-CloudOpsAMS-SAP AMS PP-QM-Manager

The Opportunity

We are looking for an SAP Team Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. 

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation.

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• Senior SAP PP & QM Manager with strong hands-on experience in manufacturing and quality management production support. The role is focused on L2/L3 support, ensuring stability, compliance, and uninterrupted manufacturing and quality operations across plants and business units.
• 8-10 Years of experience required in one or more areas within SAP PP and QM and integrations:
• SAP PP Production Support - Provide L2/L3 production support for SAP PP processes including:
• Demand Management (PIRs)
• MRP (Classic MRP / MRP Live)
• BOMs, Routings, Work Centers
• Production & Process Orders
• Resolve issues related to order creation, scheduling, confirmations, and goods movements
• Support capacity planning, sequencing, and production execution
• Assist business during period-end, production close, and variance analysis
• Analyze and resolve MRP exceptions and planning inconsistencies
• SAP QM – Quality Management Support - Provide L2/L3 support for SAP QM processes including:
• Incoming, In-Process, and Final Inspections
• Inspection Lots (01, 03, 04, 05)
• Inspection Plans, Characteristics, and Sampling Procedures
• Support quality notifications (Q1/Q2/Q3) and defect recording
• Resolve issues related to usage decisions, stock postings, and batch status
• Support calibration management, results recording, and quality certificates
• Assist during audits, compliance checks, and regulatory inspections
• Integration & Cross-Functional Support

Support and troubleshoot PP & QM integration with:

• MM (GR inspection, material availability)
• SD (customer complaints, returns)
• FI/CO (settlements, quality costs)
• Analyze end-to-end manufacturing and quality process issues
• Coordinate with ABAP, Basis, and interface teams for defect resolution
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders  
• Proven track record of successfully driving solutions in a complex, multi-platform environment
• Extensive in client management working with various regions in a global setting
• Depth of experience in setting up, growing, transforming, and delivering application management teams
• Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
• Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions and good experience on period end closing.
• Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onshore model.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you’ll also have:

• Experience with both S/4HANA and ECC
• Strong knowledge of SAP integration points with other SAP cross modules like PP /QM / MM/ SD/ FICO
• SAP Certification in any functional domain
• Experience in good Team management skills, People skills, communication, soft skills etc
• Expertise in working with Onshore teams with good co-ordination and collaboration

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries.