WFM - Workforce Software (WFS) - Manager

The Opportunity

We are looking for Managers with expertise in Workforce Software to join the GDS PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.

Your Key Responsibilities

• Contribute to the firm’s growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and leadership in knowledge area, support sales and business development pursuits and assist in framing and positioning extension and project expansion work at existing clients
• The Workforce Software Manager will be responsible for:
  • Participating in full life cycle activities
  • Ensure the product is designed to meet the business requirements
  • Serve as Functional or Technical lead depending on project size and skill set
  • Collaborate with Process Specialist during discovery workshops
  • Advise project delivery team during Build and Test activities
• Serve different roles as per project scope and requirements such as Engagement Manager, Application Architect, Process & Best Practice Consultant and Application Consultant
• Ensure compliance with regional policies and organizational standards
• Drive effective client communication and delivery cadence; build strong relationships with clients and project counterparts across global locations. Proactively manage risks and ensure excellent client and stakeholder feedback
• Perform role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team

 

Skills and attributes for success

• High integrity, strong work ethic, and commitment to thriving in a dynamic and evolving environment
• Ability to manage ambiguity, demonstrate structured problem-solving, and proactively identify improvement opportunities
• Strong communication, storytelling, and presentation skills (written and verbal)
• Cross-cultural awareness and ability to work effectively across geographies and time zones
• High energy levels, agility, adaptability, and continuous learning mindset
• Open to national and international travel for client engagements as approved under EY and country-specific travel advisory guidelines

To qualify for the role, you must have

• 12-16 years of experience
• Minimum 6-8 years of experience in Workforce Software (Time & Attendance, Job Scheduling, Integrations, ACT, Reports, etc.)
• Workforce Software Certifications:
• • PT101 – Workforce Software Fundamentals (Mandatory)
  • PT102 – Workforce Software T&A Configuration Certification (Mandatory)
  • PT103 – Workforce Integrations (Good to have)
  • PT120 & 125 – Workforce Database and Reports (Good to have)
  • PT141 – Workforce Job Scheduling (Good to have)
• Proven hands-on experience in Workforce Software Modules using the Workforce Software Policy Editor.
• Strong functional and technical understanding of Workforce Software business processes
• Experience of working in a consulting environment on global client projects
• Experience in team management; providing advice and guidance on client projects related with Workforce Software processes and systems
• Strong analytical and problem-solving skills
• Excellent verbal and written communication abilities
• Client-focused mindset with attention to detail

Ideally, you’ll also have

• Expertise in creating BRDs, SDDs, global process documentation, work instructions, and control narratives
• Demonstrated technical proficiencies in Workforce Software; take a practical/business driven approach to solving complex global payroll client challenges
• Led Workforce Software project work streams from planning through to implementation – managing project resources and budgets effectively
• Exposure to Workforce Software or HR transformation initiatives enabled by cloud and digital technologies
• Ability to review current processes to identify key metrics to evaluate operational performance compared to internal performance objectives and Payroll industry leading practices benchmarks
• Facilitate and support the client in movement of the payroll delivery to a 3rd party outsource provider - developing a strong governance model to drive the vendor performance and delivery of services
• Experience working closely with global payroll vendors such as ADP, SAP, Workday and third-party payroll providers will be an added advantage.
• Experience of working with a Big 4 consulting firm.

 

What we look for

• Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment.
• Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies.

What we offer you              

                                        

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

EY