Architect - Application Development Microsoft N 4D

Architect - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Microsoft Dynamics 365 Project Manager – Roles & Responsibilities

• Lead end-to-end implementation, upgrade, migration, and support projects for Microsoft Dynamics 365 (Finance & Operations, Customer Engagement, Business Central, Supply Chain Management, CRM, etc.).
• Define project scope, objectives, timelines, deliverables, and success criteria in collaboration with business stakeholders.
• Develop detailed project plans, schedules, resource allocation plans, and project budgets.
• Manage project execution using Agile, Scrum, Waterfall, or Hybrid methodologies based on project requirements.
• Coordinate cross-functional teams comprising functional consultants, technical consultants, developers, architects, QA, and infrastructure teams.
• Conduct project kickoff meetings and ensure alignment among internal teams, customers, and third-party vendors.
• Monitor project progress, milestones, risks, dependencies, and issues while ensuring timely resolution.
• Manage project financials, including budgeting, forecasting, cost tracking, and resource utilization.
• Ensure project deliverables meet quality standards and comply with organizational governance and Microsoft best practices.
• Facilitate business requirement gathering sessions and validate solution designs with business stakeholders.
• Collaborate with Solution Architects to ensure the proposed Dynamics 365 solution aligns with business objectives.
• Oversee configuration, customization, integrations, data migration, testing, deployment, and post-go-live support activities.
• Ensure successful execution of System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment.
• Manage project risks, change requests, scope changes, and mitigation strategies throughout the project lifecycle.
• Maintain project documentation including project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), status reports, and governance documents.
• Conduct regular project status meetings and provide progress updates to executive leadership and steering committees.
• Coordinate with Microsoft, implementation partners, and third-party vendors to resolve technical and functional issues.
• Ensure compliance with security, data privacy, and organizational governance standards during implementation.
• Drive stakeholder engagement, communication planning, and change management activities to support user adoption.
• Manage end-user training plans, knowledge transfer sessions, and project transition to support teams.
• Monitor project KPIs including schedule adherence, budget variance, resource utilization, quality metrics, and customer satisfaction.
• Identify opportunities for process improvement and recommend best practices to optimize Dynamics 365 implementations.
• Support proposal development, project estimations, presales activities, and resource planning for new initiatives.
• Ensure successful project closure by obtaining customer sign-off, completing lessons learned documentation, and transitioning to support.

Key Skills

• Microsoft Dynamics 365 (Finance & Operations, CE, CRM, Business Central, SCM)
• Project Management (Agile, Scrum, Waterfall, Hybrid)
• Stakeholder Management
• Risk & Issue Management
• Budget & Cost Management
• Resource Planning
• Change Management
• Vendor Management
• Project Governance
• Requirements Management
• Microsoft Project, Azure DevOps, Jira
• Power Platform awareness (Power BI, Power Apps, Power Automate)
• Data Migration & System Integration Coordination
• Executive Reporting
• Leadership & Team Management
• Communication & Presentation Skills

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Microsoft Applications, Microsoft Dynamic AX, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required), English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development Microsoft N

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of