Specialist - SCM - Logistics Support 4A

Specialist - SCM - Logistics Support

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Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Responsibilities: Customs & Documentation Specialist

Process Associate / Senior Process Associate – Bangalore

Main Job Purpose

The Customs & Documentation Specialist is responsible for the end-to-end preparation of customs declarations and export/shipment documentation, ensuring smooth, compliant, and audit-proof movement of goods. The role combines customs declaration management (UK & DE export declarations, transit documents, supplementary declarations) with shipping documentation responsibilities (collection, sharing, and storage of export documents), acting as the single point of contact for customs- and documentation-related issues across factories, logistics, planning, procurement, dispatch, and sourcing teams.

Key Responsibilities

Customs Declarations

• Prepare and file UK & DE export declarations.

• Prepare and file transit documents for UK exports.

• Prepare and file Supplementary Declarations for UK imports.

• Monitor shipment progress and resolve any customs documentation issues that arise.

• Control proofs of exit and liaise directly with Customs Authorities.

• Manage and control customs declarations from a legal and compliance perspective (audit-proof).

• Act as first point of contact (FPOC) for any customs-related issues for factories, logistics, planning, procurement, and customs teams.

• Perform data quality checks on all submitted declarations.

Shipping & Export Documentation

• Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets.

• Share digital and paper documents with clients in a timely manner.

• Ensure documents are ready and accurate ahead of shipment deadlines.

• Ensure secure storage of documentation and its availability for audits.

• Ensure correct priority is given to transport based on customer service needs.

• Carry out ad-hoc activities related to customs and documentation processes.

• Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs.

Shift & Coverage (entry-level roles)

• 24/7 shift working pattern.

• Stand-by duty during post-working hours (nights and weekends), as required by role level.

Minimum Qualifications

• Experience in customs, foreign trade, logistics, finance, planning, or procurement.

• Strong Excel skills.

• Basic to working knowledge of customs processes.

• Good communication in English – both oral and written; able to communicate effectively with all levels of management and peers.

• Organizational awareness and good skills in planning own workload.

• University degree (minimum Bachelor).

• For senior / bilingual roles: an additional European language (e.g., German) at a professional working level.

Preferred Qualifications / Skills

• Knowledge of SAP & SAP GTS – an advantage.

• Self-motivated and independent personality with strong problem-solving skills.

• Good understanding of supply chain and supply planning business drivers.

• Well-developed interpersonal and communication skills.

• Ability to work under time pressure and quickly set priorities.

• Another European language is an asset.

• Experience in supply planning or logistics is an asset.

• Advanced MS Excel.

• For Team Leader track: minimum 2 years' experience in team management.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

BUILD- SOURCE TO PAY /SAP ARIBA - GenpactGenpact, Certified Professional Services Marketer (CPSM) - Society for Marketing Professional Services (SMPS)Society for Marketing Professional Services (SMPS), Chartered Institute of Procurement and Supply (CIPS - UK and India) - Chartered Institute of Procurement and Supply (CIPS)Chartered Institute of Procurement and Supply (CIPS), SAP Certified Application Associate- SAP Ariba Sourcing - SAPSAP, SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement - SAPSAP

Required Skills

BlueYonder Demand Planning, Data Management, ERP JDA WMS, Microsoft Power BI, Oracle, SAP Business Warehouse, Supply Chain Management (SCM), Supply Chain Planning (SCP), Tableau (Software), Transportation And Logistics, Warehouse Management System (WMS)

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