Sr. Architect - Enterprise Application SAP S 3

Sr. Architect - Enterprise Application - SAP S

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Role Overview

The Enterprise Technology Lead is a senior leadership role within Global Services (MGS), responsible for shaping, governing, and delivering enterprise‑wide technology capabilities that enable global business segments to operate with simplicity, scale, trust, and measurable business value.

This role will lead a portfolio of enterprise‑wide platforms and capabilities, including:

• Master Data Management (MDM) & Data Governance
• Intelligent Automation (RPA, workflow, agentic automation)
• Enterprise AI platforms and use cases
• Enterprise corporate applications, such as:
  • Travel & Expense platforms (e.g., Concur)
  • Enterprise Planning tools (e.g., Anaplan)

The Enterprise Technology Lead operates at the intersection of business strategy, data, automation, and enterprise platforms, ensuring solutions are scalable, compliant, and aligned with Five Principles and long‑term Digital Core roadmap.

Key Outcomes from this role

• Establish enterprise‑grade governance and operating models that enable speed without compromising trust
• Deliver measurable business value through data, automation, and AI
• Standardization and scale enterprise platforms across markets, regions, and segments
• Build and lead high‑performing global teams and partners
• Serve as a trusted technology advisor to senior business and functional leaders

Key Responsibilities

• Enterprise Technology Strategy & Leadership

• Define and execute a multi‑year Enterprise Technology strategy aligned to business objectives and MGS Digital Technologies priorities
• Translate enterprise and functional needs into scalable capability roadmaps
• Establish a clear operating model covering intake, prioritization, delivery, governance, and value realization
• Partner closely with Enterprise Architecture, Digital Core, Cybersecurity, Data, and Business Product teams
• Act as a senior escalation point for enterprise technology risks, trade‑offs, and investment decisions

2. Master Data Management (MDM) & Data Governance Leadership

• Own and evolve the enterprise MDM vision focused on product and customer data excellence
• Define and enforce:
  • Data ownership and stewardship models
  • Data standards, policies, and governance forums
• Ensure high data quality, consistency, and compliance across domains (Customer, Vendor, Material, Finance, etc.)
• Enable markets and business segments to leverage master data as a strategic asset
• Drive adoption of modern data governance and data quality frameworks
• Ensure strong alignment with Digital Core (SAP S/4HANA) and downstream consumers

3. Intelligent Automation & Process Optimization

• Lead enterprise‑scale Intelligent Automation programs, including:
  • Robotic Process Automation (RPA)
  • Workflow orchestration
  • AI‑driven and agentic automation
• Establish standards for:
  • Automation intake and prioritization
  • Reusability and code governance
  • Secure and compliant automation
• Identify high‑value automation opportunities across Finance, Supply Chain, HR, Operations, and corporate functions
• Track and report measurable value outcomes, including productivity gains, cost savings, risk reduction, and experience improvements
• Partner with business stakeholders to embed automation into day‑to‑day operations

4. Enterprise AI Enablement

• Provide leadership and strategic oversight for Enterprise AI platforms and capabilities
• Drive responsible adoption of Enterprise AI technologies (e.g., Gemini Enterprise, agentic AI)
• Ensure AI solutions are:
  • Secure and complaint
  • Ethically governed
  • Integrated with enterprise data and processes
• Collaborate with AI CoEs, Architecture, Security, and Legal to enforce standards and guardrails
• Enable business teams to innovate safely at scale using AI capabilities

5. Enterprise Corporate Applications Oversight

• Provide strategic and operational oversight of enterprise platforms, including:
  • Travel & Expense solutions (e.g., Concur)
  • Enterprise Planning platforms (e.g., Anaplan)
• Ensure platforms deliver:
  • Standardization across markets
  • High availability and performance
  • Strong user experience
• Own vendor and partner relationships, including licensing, roadmap alignment, and service performance
• Drive continuous improvement and platform modernization

6. Delivery Excellence, Governance & Operations

• Establish strong portfolio, program, and project governance
• Ensure adherence to ITIL‑based operational practices and service management
• Partner with MGS delivery organizations and external vendors to ensure high‑quality execution
• Track delivery performance, risks, dependencies, and outcomes
• Promote continuous improvement through automation, standardization, and simplification

7. People, Partner & Stakeholder Leadership

• Build, lead, and mentor diverse, global, cross‑functional teams
• Foster a culture of ownership, accountability, and continuous learning
• Manage strategic partners and system integrators, ensuring value‑based delivery
• Engage senior stakeholders