Service Delivery Manager - S&P - Sourcing 4D

Service Delivery Manager - Supply Chain - Procurement

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Job Description

The Indirect Sourcing Senior Manager for Sourcing Execution is responsible to work on sourcing execution role with the client category sourcing teams, clients’ stakeholders and to understand their need for running sourcing events, to define and develop a sourcing strategy, manage RFx sourcing for mid to high events, and solicit competitive proposals from qualified suppliers, negotiating with suppliers while delivering results to the customer.

Collaborating with internal key stakeholders and category management to oversee sourcing activities, negotiate prices, manage payment terms, achieve Total Cost of Ownership (TCO) savings, counter cost increase proposals, generate sourcing documents, conduct supplier evaluations, and provide guidance to business requestors in adhering to the sourcing management process (SMP).

Conduct commercial contracts negotiations, drafting and reviewing while ensuring proper risk mitigation using standard operating procedures (SOPs), job aids, templates, methodologies, and knowledge gained via the Procurement Academy.

Resourcefully organize the negotiation and approval of associated deliverables within the SMP and proactively seek value, cost savings, and efficiency opportunities across assigned cases.

Act as a strong facilitator, guiding and leading the business requestor to get the best contractual results and connect retail client business and operating units to create, assess, negotiate, and finalize supplier contracts to procure goods and services. This involves collaborating with Business Requestors and Suppliers on the agreement’s key business provisions to ensure conformance with all agreed upon business points.

Proactively tackles various challenges, from routine administrative tasks to complex problem-solving.

This will require working directly with Client and may be our Genpact Category Management team at times. The major interaction will be with the English-speaking customers, in the process of sourcing project planning and execution.

Responsibilities

• Assist the client category team as they work to define their need for running sourcing events. Specifically, helping them draft a requirement or specification document (i.e. SOW, position posting, etc.), document business requirements
• Should have the know-how and experience of identifying savings opportunities by slicing and dicing the spend data. Work closely with the spend analytics team to help with the data
• Work will include creating RFP documents, coordinating supplier RFIs, analysing responses, and where needed supplier negotiations and selection
• Experienced in pre-qualifying suppliers, spend analysis, evaluation of vendor quotations utilizing appropriate negotiation and purchasing analysis techniques and implementation of contracts with emphasis on quality, price, delivery, and service necessary to meet requirements, order processing & negotiations with vendor, savings tracking, compliance, infrastructure projects, Policy and Procedure Formulation & Material Management etc.
• Contract related support to the client category team – contract drafting, redlining, contract negotiations, understanding of contract clauses and working with contract managers and supplier legal team to convince them to agree on client’s standard agreement template and clauses.
• Perform spend analysis, maintain reports, conduct research in support of category plans.
• Work with client category leaders to develop alternate sources to single source relationships, and evaluate incumbent and/or new sources

• The incumbent would be responsible to simplify purchasing for end customers by creating catalogues, punch-out sites and digitization
• Good at communication, presentations, data analysis, reporting etc. as the role require regular update to client
• Leverage best practices where opportunities arise

• Willing to work in different time-zones in multiple regions across the globe
• The incumbent may be required to lead and manage the team and collaborate with internal and external teams in setting realistic and challenging operational goals, and contribute to their accomplishment keeping over all organizational goals
• The incumbent should have worked in a client support environment in different time zones, should have good understanding of global markets and well versed with diverse culture

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s Degree like BE/BCOM/BA/BSC from an accredited university or college.

Preferred Qualifications & Skills

• Experience in indirect sourcing, supplier and stakeholder relationship management
• Category Management Support
• The incumbent should be generalist and have substantial experience in handling Strategic sourcing & execution of contracts pertaining to categories like IT, corporate services, professional services, Facility, marketing services (not restricted to any specific category)
• Supplier market analysis
• Experience working for retail company /client is preferred
• End to end contract management & supplier negotiations
• Working experience on tools like SAP ARIBA, Globality
• Experience working with global stakeholders, suppliers and clients outside India
• Demonstrated professional verbal/written communication and negotiation skills in English
• Knowledge of local marketplace, legislation, suppliers
• Strong quantitative and analytical skills, PC and database proficiency
• Possess strong interpersonal skills and leadership skills an eye towards detailing
• Problem solving ability, conflict resolving capability
• Productivity while working, efficiency
• Client reporting, presentations etc. is a must
• To facilitate end-to-end sourcing execution, thereby enhancing efficiency in achieving savings and