Tower Lead - SailPoint IdentityNow, Java, SailPoint FAM

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and timely resolution of escalations. This position is essential for driving operational excellence, enhancing customer satisfaction, and implementing strategic organizational initiatives aligned with business objectives.

We are seeking an experienced Solution Architect – SailPoint IdentityIQ (IIQ) & File Access Manager (FAM) to lead the design, implementation, transformation, and governance of enterprise Identity Governance and Administration (IGA) solutions.

The architect will be responsible for defining IAM strategy, designing scalable SailPoint IIQ and FAM architectures, integrating enterprise applications and directories, implementing access governance controls, and driving identity transformation initiatives across hybrid and cloud environments.

The role requires extensive expertise in SailPoint IdentityIQ, SailPoint File Access Manager (FAM), Identity Governance, Role-Based Access Control (RBAC), Segregation of Duties (SoD), compliance frameworks, and enterprise security architecture. The architect will work closely with business stakeholders, security teams, infrastructure teams, and application owners to implement secure and compliant IAM solutions.

Key Responsibilities

1. Drive Operational Efficiency By Implementing Best Practices In Sailpoint Identitynow And Sailpoint Fam, Ensuring Timely Generation Of Tower-Level Revenue.
2. Manage And Resolve Escalations Effectively By Adhering To Agreed Sla Norms, Utilizing Java Development For Automation And Process Improvements.
3. Validate And Oversee Operational Reports, Ensuring Compliance With The Statement Of Work (Sow) And Maintaining High Standards Of Operational Hygiene.
4. Foster Positive Customer Experiences By Designing And Executing Initiatives That Enhance Satisfaction And Develop Frameworks For Continuous Improvement.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) Through Strategic Automation Initiatives And Self-Driven Projects, Leveraging Sailpoint Technologies For Operational Enhancement.

• Define enterprise IAM and IGA architecture using SailPoint IdentityIQ and FAM.
• Develop target-state IAM roadmaps aligned with business and security requirements.
• Design scalable solutions for:
  • Identity Lifecycle Management
  • Joiner-Mover-Leaver (JML) Processes
  • Access Certification
  • Role Management
  • Segregation of Duties (SoD)
  • File Access Governance
  • Privileged Access Integration
• Produce High-Level Design (HLD) and Low-Level Design (LLD) documents.

SailPoint IdentityIQ

• Architect SailPoint IIQ deployments and upgrades.
• Design provisioning and de-provisioning workflows.
• Design custom workflows, forms, rules and approval processes.
• Architect application onboarding frameworks.
• Design connector and integration strategies.
• Define identity correlation and aggregation processes.
• Architect identity lifecycle automation.

SailPoint File Access Manager (FAM)

• Design and implement File Access Governance solutions.
• Architect file entitlement discovery and access review processes.
• Design governance controls for:
  • Windows File Shares
  • NAS Storage
  • SharePoint Repositories
  • Cloud Storage Platforms
• Implement owner certification campaigns.
• Establish least-privilege access models.
• Analyze excessive permissions and dormant access.

Integration & Automation

• Integrate SailPoint with:
  • Active Directory
  • Entra ID (Azure AD)
  • LDAP
  • SAP
  • ServiceNow
  • Workday
  • Oracle
  • Salesforce
  • Custom Applications
• Define REST, SCIM, JDBC and Web Service integration frameworks.
• Enable automation using workflow orchestration and APIs.

Governance & Compliance

• Implement governance controls aligned to:
  • ISO 27001
  • SOX
  • GDPR
  • NIST
  • HIPAA (where applicable)
• Design and manage certification campaigns.
• Implement role mining and role engineering strategies.
• Support audit readiness and compliance reporting.

Leadership & Stakeholder Management

• Conduct architecture workshops.
• Lead technical governance boards.
• Mentor SailPoint consultants and engineers.
• Engage with client security and enterprise architecture teams.
• Provide solution guidance during customer audits and assessments.

Skill Requirements

1. Proficient In Sailpoint Identitynow And Sailpoint Fam For Identity Management Solutions.
2. Strong Knowledge Of Java Development For Automating Operational Processes.
3. Excellent Analytical Skills To Validate Reports And Ensure Compliance With Service Agreements.
4. Proven Ability To Develop Frameworks And Initiatives Focused On Customer Satisfaction.

• SailPoint IdentityIQ (IIQ)
• SailPoint File Access Manager (FAM)
• SailPoint Identity Governance
• Access Certification
• Policy Management
• Role Management
• Lifecycle Management

IAM & Security

• Identity Governance & Administration (IGA)
• Identity Access Management (IAM)
• RBAC
• ABAC
• Segregation of Duties (SoD)
• PAM Integration

Directory & Authentication Platforms

• Active Directory
• Microsoft Entra ID
• LDAP/LDAPS
• SAML
• OAuth
• OIDC
• MFA

Integration Technologies

• REST APIs
• SCIM
• JDBC
• SOAP
• PowerShell
• Java
• BeanShell
• SQL
• XML
• JSON

Infrastructure Platforms

• Windows Server
• Linux
• Microsoft Azure
• AWS (Preferred)
• Virtualization Platforms

Other Requirements

1. Optional But Valuable Certifications In Sailpoint Identitynow And Sailpoint Fam

SailPoint Identity Security Cloud (ISC) exposure. SailPoint NERM knowledge. CyberArk integration experience. ServiceNow integration experience. Cloud Identity Governance expertise.IAM Transformation experience. Zero Trust Architecture knowledge. Data Access Governance experience.