Tower Lead - Program & Project Management

Job Summary

Required Skills & Qualifications Technical Competencies Strong understanding of: Hybrid Cloud (AWS/Azure/GCP + On-Prem) Database platforms (Oracle, SQL, PostgreSQL) Enterprise Networking ServiceNow ITSM modules Monitoring tools (Dynatrace, AppDynamics, SolarWinds, SCOM, etc.) Automation tools (Ansible, PowerShell, Python, RPA) Process & Governance ITIL v3/v4 certified (preferred) Experience in SLA/KPI management Strong knowledge of change management in regulated environments Leadership Skills Strong stakeholder engagement skills Executive-level communication capability Crisis management and decision-making ability Experience managing multi-vendor ecosystems

Key Responsibilities

Required Skills & Qualifications Technical Competencies Strong understanding of: Hybrid Cloud (AWS/Azure/GCP + On-Prem) Database platforms (Oracle, SQL, PostgreSQL) Enterprise Networking ServiceNow ITSM modules Monitoring tools (Dynatrace, AppDynamics, SolarWinds, SCOM, etc.) Automation tools (Ansible, PowerShell, Python, RPA) Process & Governance ITIL v3/v4 certified (preferred) Experience in SLA/KPI management Strong knowledge of change management in regulated environments Leadership Skills Strong stakeholder engagement skills Executive-level communication capability Crisis management and decision-making ability Experience managing multi-vendor ecosystems

Skill Requirements

Required Skills & Qualifications Technical Competencies Strong understanding of: Hybrid Cloud (AWS/Azure/GCP + On-Prem) Database platforms (Oracle, SQL, PostgreSQL) Enterprise Networking ServiceNow ITSM modules Monitoring tools (Dynatrace, AppDynamics, SolarWinds, SCOM, etc.) Automation tools (Ansible, PowerShell, Python, RPA) Process & Governance ITIL v3/v4 certified (preferred) Experience in SLA/KPI management Strong knowledge of change management in regulated environments Leadership Skills Strong stakeholder engagement skills Executive-level communication capability Crisis management and decision-making ability Experience managing multi-vendor ecosystems

Other Requirements

Required Skills & Qualifications Technical Competencies Strong understanding of: Hybrid Cloud (AWS/Azure/GCP + On-Prem) Database platforms (Oracle, SQL, PostgreSQL) Enterprise Networking ServiceNow ITSM modules Monitoring tools (Dynatrace, AppDynamics, SolarWinds, SCOM, etc.) Automation tools (Ansible, PowerShell, Python, RPA) Process & Governance ITIL v3/v4 certified (preferred) Experience in SLA/KPI management Strong knowledge of change management in regulated environments Leadership Skills Strong stakeholder engagement skills Executive-level communication capability Crisis management and decision-making ability Experience managing multi-vendor ecosystems