HCL TechLead Administrator (Support &Operations)
About this role
Job Summary
To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.
RAC: ++++ 1. Candidate should know the RAC startup sequence process 2. Should handle Node eviction related issues 3. Should understand SCAN listener functionality 4. Should know how the Cache fusion works 5. Should have knowledge in RAC troubleshooting techniques ASM +++ 1. Should have knowledge in ASM architecture 2. Should have experience in adding disk to Existing disk group 3. Should have knowledge in Different types of ASM disk group redundancy level 4. Should have excellent knowledge in ASM Troubleshooting techniques. Data guard: ++++++++++ 1. Should have through knowledge in Data guard environments 2. Should have practical knowledge in building Physical standby environments 3. Should have Excellent knowledge in troubleshooting Data guard related issues. 4. Must have clear understanding of different types of Data guard (Physical/Logical/Snapshot/ADG) 5. Resolving Large GAPS issues Administration: ++++++++++++++ 1. Should have excellent understanding of Basic Architecture 2. How does a SELECT query works 3. Candidate should have knowledge in handling different types of ORA- errors (1555,600,7445, etc) 4. Should have knowledge in Data pump concepts OS ++ 1. Candidate should be able to manage Oracle DB in Linux OS 2. Should have knowledge in troubleshooting High CPU/Memory related issues 3. Basic OS related commands like VI editor, file permission, File transfer (SCP/FTP)
Key Responsibilities
RAC: ++++ 1. Candidate should know the RAC startup sequence process 2. Should handle Node eviction related issues 3. Should understand SCAN listener functionality 4. Should know how the Cache fusion works 5. Should have knowledge in RAC troubleshooting techniques ASM +++ 1. Should have knowledge in ASM architecture 2. Should have experience in adding disk to Existing disk group 3. Should have knowledge in Different types of ASM disk group redundancy level 4. Should have excellent knowledge in ASM Troubleshooting techniques. Data guard: ++++++++++ 1. Should have through knowledge in Data guard environments 2. Should have practical knowledge in building Physical standby environments 3. Should have Excellent knowledge in troubleshooting Data guard related issues. 4. Must have clear understanding of different types of Data guard (Physical/Logical/Snapshot/ADG) 5. Resolving Large GAPS issues Administration: ++++++++++++++ 1. Should have excellent understanding of Basic Architecture 2. How does a SELECT query works 3. Candidate should have knowledge in handling different types of ORA- errors (1555,600,7445, etc) 4. Should have knowledge in Data pump concepts OS ++ 1. Candidate should be able to manage Oracle DB in Linux OS 2. Should have knowledge in troubleshooting High CPU/Memory related issues 3. Basic OS related commands like VI editor, file permission, File transfer (SCP/FTP) 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
Skill Requirements
RAC: ++++ 1. Candidate should know the RAC startup sequence process 2. Should handle Node eviction related issues 3. Should understand SCAN listener functionality 4. Should know how the Cache fusion works 5. Should have knowledge in RAC troubleshooting techniques ASM +++ 1. Should have knowledge in ASM architecture 2. Should have experience in adding disk to Existing disk group 3. Should have knowledge in Different types of ASM disk group redundancy level 4. Should have excellent knowledge in ASM Troubleshooting techniques. Data guard: ++++++++++ 1. Should have through knowledge in Data guard environments 2. Should have practical knowledge in building Physical standby environments 3. Should have Excellent knowledge in troubleshooting Data guard related issues. 4. Must have clear understanding of different types of Data guard (Physical/Logical/Snapshot/ADG) 5. Resolving Large GAPS issues Administration: ++++++++++++++ 1. Should have excellent understanding of Basic Architecture 2. How does a SELECT query works 3. Candidate should have knowledge in handling different types of ORA- errors (1555,600,7445, etc) 4. Should have knowledge in Data pump concepts OS ++ 1. Candidate should be able to manage Oracle DB in Linux OS 2. Should have knowledge in troubleshooting High CPU/Memory related issues 3. Basic OS related commands like VI editor, file permission, File transfer (SCP/FTP)
Other Requirements
RAC: ++++ 1. Candidate should know the RAC startup sequence process 2. Should handle Node eviction related issues 3. Should understand SCAN listener functionality 4. Should know how the Cache fusion works 5. Should have knowledge in RAC troubleshooting techniques ASM +++ 1. Should have knowledge in ASM architecture 2. Should have experience in adding disk to Existing disk group 3. Should have knowledge in Different types of ASM disk group redundancy level 4. Should have excellent knowledge in ASM Troubleshooting techniques. Data guard: ++++++++++ 1. Should have through knowledge in Data guard environments 2. Should have practical knowledge in building Physical standby environments 3. Should have Excellent knowledge in troubleshooting Data guard related issues. 4. Must have clear understanding of different types of Data guard (Physical/Logical/Snapshot/ADG) 5. Resolving Large GAPS issues Administration: ++++++++++++++ 1. Should have excellent understanding of Basic Architecture 2. How does a SELECT query works 3. Candidate should have knowledge in handling different types of ORA- errors (1555,600,7445, etc) 4. Should have knowledge in Data pump concepts OS ++ 1. Candidate should be able to manage Oracle DB in Linux OS 2. Should have knowledge in troubleshooting High CPU/Memory related issues 3. Basic OS related commands like VI editor, file permission, File transfer (SCP/FTP)