Administrator (Support & Operations)

Job Summary

Database Operations Engineer – L1 MS SQL Server | Azure Cosmos DB | MySQL | Oracle | PostgreSQL | IBM Db2 Experience Location Employment Support Model 2–4 Years Bengaluru / Hyderabad Full-Time 24x7 Rotational Support Role Summary The Database Operations Engineer L1 will act as the common first-line operations resource for the Lot 3 database estate covering Microsoft SQL Server, Azure Cosmos DB, MySQL, Oracle Database, PostgreSQL and IBM Db2. The role is designed for broad operational coverage rather than deep platform specialization. The engineer will monitor service health, validate alerts, perform standard checks and requests, collect diagnostics, execute approved runbooks and escalate complex issues to the relevant L2 or L3 specialist.

Key Responsibilities

 Key Responsibilities Provide first-line operational monitoring and support across the assigned relational and NoSQL database platforms. Perform scheduled health checks covering database availability, connectivity, storage, backups, scheduled jobs, logs and replication status. Acknowledge and triage database incidents, execute approved L1 troubleshooting steps and maintain accurate ServiceNow updates within agreed service levels. Fulfil standard requests such as status checks, approved access activities, password resets, log collection, connectivity validation and execution of authorized scripts. Monitor backup completion, identify failures, capture error details and escalate backup-chain, retention, capacity or recoverability risks. Monitor high-availability and replication configurations and escalate synchronization, latency, listener, replica or service-health issues. Support planned changes by completing pre-checks, post-change health validation and evidence capture under L2 guidance. Maintain shift handovers, operational dashboards, SOPs, runbooks, knowledge articles and inventory records. Coordinate with application, cloud, Windows/Linux, network, storage, backup and security teams for dependency-related incidents. Participate in major incident bridges by providing factual database-health updates and completing diagnostic actions assigned by L2/L3.