HCL TechTeam Lead
About this role
Job Summary
Planning & Enablement Assistant
Scope of work:
• Validation and tracking of distributor data:
o Engage distributors to confirm data quality and resolve gaps
o Ensure data is prepared for automated bulk upload into SAP and Salesforce
• Drive end-to-end visibility of distributor onboarding progress
o Maintain a centralized tracker with daily updates
o Provide structured weekly status reporting to stakeholders
• Proactively identify and mitigate onboarding risks
o Anticipate upcoming steps and potential bottlenecks
o Coordinate timely escalation and resolution across teams
• Act as collaborative support to Account Managers (DBM and P&E), helping manage
operational workload
o Facilitate communication across stakeholders and internal teams
o Ensure distributors complete all onboarding requirements effectively
o Monitor and track first order placement to support revenue acceleration
Must Have:
• Strong coordination and stakeholder follow-up discipline
• Ability to manage multiple trackers and workflows simultaneously
• High attention to detail ensuring accuracy and quality of deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional/global environments
• Proficiency in Microsoft 365 tools (E.g., SharePoint, Excel, Outlook, Teams)
Job Description
Good to have:
• Experience with SAP S/4HANA or Salesforce
• Background in Order Management, Supply Chain, or Service Delivery
• Knowledge of Master Data Management (MDM)
• Experience supporting onboarding or enablement programs
Behavioral competencies:
• Ownership mindset (takes accountability for tracking and follow-ups)
• Proactive problem identification and escalation
• Ability to operate in fast-paced environments
• Strong collaboration across geographies and cultures
Expected results:
• 100% data accuracy and completeness validated by assigned distributors
• Assigned distributors fully set up in SAP and Salesforce within the first month
• Assigned distributors complete required training within 4 weeks
• Onboarding issues resolved or escalated within 2 business days
What This Role Is NOT
• Own account relationship
• Not a Sales role.
• Does not entail direct resolution of system/IT issues
Key Responsibilities
1. To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates, Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.2. Ensure Retention Of Team Members Is Within The Agreed Norms
3. Improving Skill Level Through Self Development
4. The Individual Should Be Able To Manage, Motivate, Engage And Enthuse People To Take Them To The Next Level Of Achievement.
5. To Be Responsible For Meeting Slas/Deliverables
6. To Participate In The Calibration Audits And Report Feedback