Analyst - Billing/Invoicing

Job Summary

4.    Job Description – Sales Enablement Analyst/Sr Analyst (3–4 Years Experience)

1. Job Description – Sales Enablement Analyst/Sr Analyst (3–4 Years Experience)

Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance.

Key Responsibilities

Key Responsibilities Invoicing / Back Order Management •            Monitor invoicing and delivery related exceptions. •            Coordinate action when material is available but requested delivery date (RDD) is later. •            Follow up on PDT generated orders that are not invoiced. •            Coordinate with customers when material is available but acceptance is delayed. •            Manage RDC changes where locally blended products are unavailable at the default RDC. •            Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules. •            Monitor imported material availability and ETA updates. •            Provide back-order status updates to distributors and sales teams. •            Validate distributor requirements after month-end and support order cancellations if required. Service Request Management •            Handle pricing issues in ACE, code visibility issues and customer master update requests. •            Track service request closure within timelines. •            Coordinate resolution of short deliveries, leakages, price variances and billing concerns. •            Support batch test report requests and product claim follow-up. Vendor Master Management •            Create and maintain vendor codes required for retail meets and business events. Monthly Forecasting Support •   

Skill Requirements

SAP / ERP Knowledge

•            Order Management & Customer Service Understanding

•            Advanced Excel and Reporting Skills

•            Analytical & Problem-Solving Capability

•            Stakeholder Management

•            Communication & Coordination Skills

Process Compliance & Attention to Detail

Key Performance Indicators

•            Timely closure of service requests

•            Back-order reduction and resolution effectiveness

•            Forecast planning support accuracy

•            Data quality and master-data accuracy

•            Timely accrual and royalty calculations

•            Stakeholder satisfaction

•            SLA adherence and process compliance

Technical Skills

• Strong knowledge of Microsoft Excel, including:
• Pivot Tables
• XLOOKUP/VLOOKUP
• INDEX-MATCH
• Conditional Formatting
• Data Validation
• Hands-on experience with SAP ERP.
• Experience working with Salesforce CRM.
• Knowledge of Order-to-Cash (O2C) and Order Management processes.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to identifying and resolving issues.

Strong collaboration and teamwork skills

Other Requirements

Experience & Qualification

• 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
• Bachelor's degree in Business Administration, Commerce, or a related field preferred.
  • • Experience in a KPI-driven, customer-focused environment