Track Manager - SAP BASIS

Job Summary

You will be the main point of contact for SAP\'s private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

Key Responsibilities

 Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility: Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements Account Management: Commercial account management and increase of customer satisfaction Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes