Service Now Developer - Systems Integration Senior Specialist

Req ID: 390294

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Now Developer - Systems Integration Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

JOB DESCRIPTION

Role OverviewWe are seeking a highly experienced ServiceNow Developer/Engineer to lead parts of the design, development, and optimization of CMDB, Discovery, and Service Mapping capabilities. This role is critical to advancing data quality, service visibility, and operational resilience, supporting enterprise initiatives such as cyber defense, asset management, and rapid incident remediation.The ideal candidate will bring deep technical expertise, strong platform engineering discipline, and a proven ability to operate in large-scale, highly governed ServiceNow environments.
JavaScript development and scripting proficiency.ServiceNow development fundamentals and platform architecture.Ability to independently troubleshoot and solve technical problems.Practical application of CMDB, Discovery, and related ServiceNow concepts.Real-world development experience.

Key ResponsibilitiesPlatform Engineering & DevelopmentDesign and develop scalable solutions across:CMDB (aligned to CSDM)ServiceNow DiscoveryService Mapping (top-down and tag-based)Build and maintain robust patterns for service modeling, CI relationships, and dependency mappingDevelop custom scripts, integrations, and automation using:Business Rules, Script Includes, Flow Designer, REST/SOAP APIsOptimize platform performance and data ingestion pipelines (Discovery, integrations, cloud sources)CMDB & Data GovernanceDrive CMDB health and maturity:Completeness, correctness, compliance, and reconciliationImplement and enforce:Identification & Reconciliation Engine (IRE) rulesData certification and lifecycle managementPartner with stakeholders to ensure strong data ownership and stewardship modelsDiscovery & Service Mapping EngineeringEngineer and optimize:Horizontal Discovery (on-prem, cloud, hybrid)Service Mapping patterns, probes, sensors, and credentialsTroubleshoot complex discovery and mapping issues (e.g., misidentification, duplicate CIs, pattern failures)Build reusable patterns for:Common application stacksCloud-native and containerized servicesIntegrate with external tools (e.g., Datadog, AWS, Azure, SCCM, JAMF)

Integration & AutomationDesign integrations to enrich CMDB and service context:Cloud platforms (AWS, Azure)Monitoring/observability toolsAsset and software systemsAutomate CI lifecycle updates and service dependency mappingOperational ExcellenceEnsure solutions meet audit, risk, and compliance requirementsSupport incident, problem, and vulnerability management use cases through accurate CMDB/service mappingContribute to platform standards, reusable components, and engineering best practicesCore - Must Have✅ ServiceNow Certified System Administrator (CSA)✅ ServiceNow Certified Application Developer (CAD)Specialist (Highly Desired / Priority)✅ Certified Implementation Specialist – Discovery (CIS-Discovery)✅ Certified Implementation Specialist – Service Mapping (CIS-Service Mapping)✅ Certified Implementation Specialist – Data Foundations (CIS-DF) Additional (Nice to Have)✅ CIS – IT Service Management (CIS-ITSM)✅ Certified Technical Architect (CTA) (aspirational / elite)✅ Cloud certifications (AWS/Azure) to support Discovery & mapping use cases