Industry Consulting Snr. Consultant

Req ID: 383365

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Snr. Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Support lead 1

Experience-10 to15 years

Location- Bangalore

Mode of work- As of now it is remote (But whenever client ask, candidate should be able to come to office )

Interview process- virtual call on Zoom

LEAD Job Descriptions:

• A hands on team lead is required to provide oversight and leadership in the Controls Engineering Space.
• Investigate and drive support resolution with senior internal clients and stakeholders. Serve as point of escalation for support issues.
• Manage the day to day operations of the teams and ensures SLOS and customer service levels are met.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
• Manage escalations and incidents – directing the team and updating stakeholders. Able to ‘dive in’ to resolve issues.
• Managing staff rotas schedules and vacation planning
• Strong and confident communicator
• Engage with Stakeholders to assess needs and provide monthly reporting
• Ensure team are following standard processes and monitoring performance.
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues
• Continuously improve processes and systems to increase reliability and reduce risk.
• Influence and suggest improvements on roadmap for enhancing Controls Engineering client experience.

Key criteria:
• Must have a proved record of team leadership in a support environment.
• Must have working knowledge and experience with Java, Kubernetes and front end tech such as REACT
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
• Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
• AWS knowledge is an advantage.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
• work experience on SDLC, LINUX system platforms.
• Good Knowledge of CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.

Production Support & Incident Management
• Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
• Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.
• Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.
Application Support
• Support Software Delivery Lifecycle (SDLC) operations, including code compilation, builds, artifact management, and software distribution.
• Troubleshoot issues related to CI/CD pipelines, repositories, and build systems.
• Create and maintain CI/CD pipelines (Jenkins, GitLab, Azure DevOps) and ensure build stability.
• Validate releases to minimize production risks and rollback scenarios.
Infrastructure & Automation
• Provide infrastructure and platform support across Linux-based environments.
• Automate repetitive operational tasks using Shell, Python\Java, or Perl scripting.
• Support configuration management and automation tools such as Chef, Puppet, Ansible.
• Improve system efficiency by developing automation solutions for provisioning, monitoring, and operational workflows.
Monitoring, Performance & Reliability
• Utilize tools like Splunk for log analysis, monitoring, and troubleshooting.
• Continuously focus on performance tuning, scalability, and system optimization.
• Identify trends, defects, and system inefficiencies to drive proactive improvements.
Database & Systems Expertise
• Work with relational databases (Oracle, DB2, MS SQL, Sybase) and write optimized SQL queries.
• Support application servers and middleware such as Apache, Tomcat.
• Manage job scheduling and batch processing using tools like Autosys/CRON.