L2 Production Support Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Production Support Engineer to join our team in Gurgaon / Noida, Haryāna (IN-HR), India (IN).

Job Description – Application / L2 Production Support Engineer

Client: S&P Global – Markets
Experience: 4–8 Years
Location: India | Hybrid
Shift: EMEA – 12 PM to 9 PM IST

Role Summary

Seeking an experienced L2 Application/Production Support Engineer to support business-critical applications, manage production incidents, troubleshoot technical issues, and ensure application availability and stability.

Key Responsibilities

• Provide L2 production/application support and resolve escalated incidents.
• Manage Incident, Problem & Change Management activities.
• Troubleshoot application, database, OS, and cloud-related issues.
• Perform RCA/post-mortems for critical production incidents.
• Monitor application health, logs, alerts, jobs, and performance.
• Coordinate with Development, Infrastructure, Product, and Business teams.
• Support releases and maintain technical/operational documentation.
• Ensure adherence to defined SLAs/OLAs.

Must-Have Skills

• 4–8 years in Application/Production Support.
• Strong SQL and database troubleshooting – SQL Server/PostgreSQL/Oracle.
• Cloud exposure – AWS preferred; Azure/GCP acceptable.
• Monitoring tools – Splunk, CloudWatch, Prometheus, Grafana or equivalent.
• Windows & Linux troubleshooting.
• Incident, Problem, Change Management and RCA experience.
• Strong communication, troubleshooting, and stakeholder-management skills.

Good-to-Have

• Python scripting / Terraform.
• Financial Services or Capital Markets experience.
• AIOps / AI-ML exposure for anomaly detection, predictive alerts, or log analysis.
• Experience supporting highly available 24×7 applications.

Education: Bachelor's degree in Computer Science, IT, Engineering, or related discipline.