Helpdesk Senior Representative - ITIL

Req ID: 390122

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks an “Help Desk Senior Representative ” to join our team in “Bangalore”.

Position's General Duties and Tasks

In these roles you will be responsible for:

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and technology improvements.
• Willing to learn & grow in other IT Business areas

Requirements for this role include:

Excellent English is written and verbal communication skills. • Exceptional customer service skills. • Great Team player • Great communication skills, comfortable working with various stakeholders

4,50,000• Strong troubleshooting skills, bug finding, and resolution • Ability to work independently within a diverse global team • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

In addition, preferable skills and behaviours include: • Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. • Knowledge in Desktop Support • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.