Operations Analysis Senior Specialist

Req ID: 369734

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations Analysis Senior Specialist to join our team in bangalore, Karnātaka (IN-KA), India (IN).

The Incident Manager – DSCSA War Room serves as the single point of command during DSCSA‑impacting incidents. This role leads real‑time triage, escalation, cross‑functional coordination, and executive communication during operational events that impact serialization, EPCIS data exchange, DC receiving/shipping, customer ordering, and returns.

This individual operates within McKesson’s ITSM and Major Incident Management (MIM) framework and partners closely with Business Operations, IT, SAP ATTP, EPCIS, Infrastructure, Integration teams, and external vendors to drive rapid resolution and continuous improvement.