SAP FLM

Req ID: 380576

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP FLM to join our team in hyderabad, Telangana (IN-TG), India (IN).

Project Delivery

Manage SS FLM group accountable for timely and accurate customer deliveries

Review support execution & reporting on various accounts and provide direction and guidance as needed

Ensure that team maintains high level of competence and operational excellence

take critical business decisions to meet customer expectations

Escalation point of contact for respective Account DM’s

Responsible for Continuous improvements & overall Delivery excellence

People Management

Coordination with GRM/VMG/TA for timely fulfilments

Perform resource allocations and workload assignments according to delivery requirements

Responsible for achieving bench mark utilization of resources across SS pool

Responsible for periodic reviews, recognition & rewards for SS resources

Resource attrition management / retention

Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources

Should also be able to take of SLA adherence, daily traiging and ticket updates