SAP Ariba CIG Lead

SAP Ariba Production Support consultant :: 3+ years
• Module expertise: One or more of the following Ariba modules:
Buying and Invoicing (B&I)SLP
Sourcing
Contracts
• Production Support Activities – Manage requests that relate directly to the operation and functionality of the Production environment – such as addressing a technical problem, rerunning a failed process, fixing orders, or performing other actions to make the environment operate in a manner that supports business users' needs.
• Production Support Activities – Monitor daily data loads from SAP ECC into Ariba
• User Support Activities – Manage requests for assistance from end users, usually involving questions about the use of the system, one-time requests for system data, or inquiries about the feasibility and impact of system changes.
• Interface Failure - Monitor interface failures for Purchase Orders, Receipts, Invoices, Supplier integration
• Interface Failure -Work with ERP and interface teams to resolve and reprocess failed transactions
• Operational Support Activities – Run weekly / monthly reports to monitor transaction statuses
• Operational Support Activities – Create any adhoc reports required by business teams
• General Support Activities – Monitor/manage Ariba Administration Email accounts
• General Support Activities – Coordinate support activities with other teams such as Security, Basis, interface, OneSource etc
• Ticketing tool expertise – Good to have ServiceNow work experience