NTT DATANetworking Advisor
Required skills for this role
ServiceNow
About this role
Req ID: 384245
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Networking Advisor to join our team in India, Uttar Pradesh (IN-UP), India (IN).
Responsibilities:
- Serve as a Senior Network Engineer/SME supporting enterprise network infrastructure and operations.
- Provide advanced troubleshooting and support for complex network incidents across LAN and WAN environments.
- Design, implement, maintain, and optimize enterprise Routing & Switching solutions.
- Administer, support, and troubleshoot F5 load balancing and application delivery solutions.
- Participate in network deployments, upgrades, maintenance activities, and infrastructure improvement initiatives.
- Collaborate with project managers, business stakeholders, and cross-functional technology teams to ensure successful project delivery.
- Own and document escalated support tickets and service requests through resolution using ServiceNow or similar ticketing platforms.
- Ensure network configurations comply with established standards, policies, and change management processes.
- Participate in root cause analysis, network performance monitoring, and operational reporting.
- Participate in an on-call rotation and support a 24x7 production environment.
- Demonstrate strong communication, presentation, and customer service skills while working with technical and non-technical audiences.
Basic Required Qualifications:
- 8+ years of experience supporting and managing enterprise LAN/WAN network infrastructures.
- Extensive hands-on experience with Routing & Switching technologies in large enterprise environments.
- Strong expertise in Layer 2 and Layer 3 networking, including:
- VLANs
- STP/RSTP/MSTP
- HSRP/VRRP
- OSPF
- BGP
- EIGRP
- Hands-on experience administering, configuring, and troubleshooting F5 Load Balancers (Required).
- Strong knowledge of network troubleshooting methodologies and performance optimization.
- Experience supporting mission-critical production environments.
- Familiarity with ITIL and Change Management processes.
- Excellent written and verbal communication skills.
- Strong customer service, problem-solving, and analytical skills.
Highly Preferred Skills:
- Experience with Cisco and Aruba networking solutions.
- Experience supporting enterprise wireless environments.
- Experience with Riverbed technologies.
- Experience with Cisco Nexus platforms.
- Technical Lead or SME experience in enterprise network environments.
- Experience working in 24x7 operational support organizations.
- Strong documentation, presentation, and stakeholder communication skills.