Workplace Service Delivery Specialist

Job Title - Workplace Service Delivery Specialist

Management Level: CL9

Location: Bangalore

Must have skills:         

• Ability to lead conversations with stakeholders effectively.
• Ability to work with multiple team leads and functions, fostering an inclusive work environment.
• Support leadership to ensure strategic alignment across functions; facilitate team discussions and collaboration.
• Quick learner of new applications, technologies, and skills through hands-on experience.
• Strong analytical and problem-solving skills; ability to create new solutions and adapt existing methods.
• Understanding of strategic direction set by senior management and its relation to team goals.
• Comfortable interacting with senior management and peers across Accenture.
• Ability to work independently with minimal guidance on new assignments.
• Decision-making skills with impact on own team and occasionally other teams.

Job Summary:

• Champions Workplace Health & Safety and Environment using ISO45001 and ISO14001 standard or its equivalent.  Provides end-to-end compliance services.  Partners with teams around the world to ensure process/policy compliance and efficiency, audit readiness, and data and reports accuracy.

Roles & Responsibilities:
 

• Plan, lead, and manage processes, people, and tools to enhance Health, Safety, and Environment (HSE) practices.
• Support ISO 45001 and 14001 audits and ensure compliance with OPEX standards.
• Monitor service performance, ensure SLA adherence, and report insights with actionable recommendations.
• Analyze data, generate reports/MIS, and respond to ad hoc reporting and quality assurance requirements.
• Build and maintain strong stakeholder relationships, resolving issues and driving long-term improvements.
• Lead service review discussions and escalate risks related to processes, staffing, or policies.
• Drive continuous improvement initiatives from concept through implementation, including training and enablement.
• Manage and develop teams, including recruitment, coaching, mentoring, and career development.
• Advise on service optimization, cost reduction, and risk mitigation using analytics and data storytelling.
• Collaborate across teams and functions, ensuring alignment with strategic objectives.
• Demonstrate strong communication, problem-solving, and decision-making skills with the ability to work independently.

Professional & Technical Skills:

• At least 3 years working experience in ISO 45001 and ISO 14001 framework or structure.
• At least 3 years Project Management experience.
• At least 5 years in a supervisory role, managing at least 10 people.  Cross-border and hybrid environment are preferred.
• Graduate or equivalent. 7-8 years’ experience in yrs   shared service / processing experience or workforce management or related domains.
• Possess excellent communication skills, both written and verbal.
• Convincing/negotiation skills.
• At least 3 years experience in customer service.
• Intermediate to Advance MS Excel skills

Additional Information:

• Work closely with the Workplace Leadership and external partners/consultants across multiple geographies and market units.
• Stakeholders: Market Unit Leads, Workplace Leads
• Working from office setup.

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