GN-I&E- Comms and Media Lean Telco Consultant

Analyst & Consultant | S&C GN - Non-Network

Management Level

Level 11 to 09

Location

Bangalore / Gurgaon / Pune

Entity

S&C GN - Non Network

Job Summary

As a Lean Telco Analyst / Consultant, you will help Communications & Media clients design and execute large-scale business and operating model transformations across the offerings of Lean Telco strategy and roadmap, Company-wide re-invention, telco restructuring and carve-outs, NetCo/ServCo separation, B2C care reinvention, B2B sales process reinvention, Process Driven IT Reinvention and AI-enabled operational improvement.

You will own defined modules or workstreams focused on assessing current-state operations, processes and operating models; defining future-state and North Star target states; developing value and business cases; and designing transformation roadmaps and implementation plans that deliver measurable business outcomes.

Must-Have Skills

Cross-Cutting Industry & Consulting Skills

·       Understanding of telecom operating models, value chains and functional processes across BSS, OSS, CRM, Order management, billing, provisioning, assurance, customer operations etc.

·       Familiarity with process discovery, BPMN-based process mapping, process mining and value realization concepts

·       AI Fluency (fundamentals of AI, GenAI, and Agentic AI concepts) and ability to identify and qualify AI/agentic use cases within client engagements.

·       Strong strategic analysis and structured problem-solving skills, including hypothesis-led issue framing, research, benchmarking, data interpretation and data-driven decision making

·       Strong quantitative analysis, Excel-based modelling and business case development capabilities

·       Excellent PowerPoint storytelling, presentation development and executive communication skills

·       Experience supporting proposals, POVs, thought leadership and/or practice/capability development initiatives

Must-Have Skills by capability area

You are expected to possess proven experience and skills in one or more of the following capability areas

Lean Telco Strategy & Roadmap

·       Experience supporting Lean Telco strategy and roadmap engagements spanning transformation ambition definition, North star definition, operating model assessment, value architecture development and roadmap creation

·       Ability to assess current-state telecom operating models and performance drivers to identify transformation opportunities

·       Experience developing value cases, business cases, benefits baselines and value realization frameworks

·       Ability to support governance, KPI and value tracking mechanisms to drive realization of transformation outcomes

·       Exposure to AI-first telco operating model concepts – where AI/agentic capabilities are designed into the target operating model from the outset

Process-Driven Reinvention

Business Reinvention

·       Experience leading telecom process assessments, value discovery and eTOM-based business process transformation

·       Ability to redesign customer journeys, operating models and As-Is/To-Be processes across care, sales and commercial functions

·       Experience in B2C care transformation, including AI-assisted contact centers, digital self-service, Customer 360 and workforce optimization

·       Experience in B2B sales transformation across lead-to-cash, quote-to-cash and order-to-cash processes, including CRM/CPQ enablement and revenue leakage reduction

·       Ability to identify AI and automation opportunities, develop business cases, and drive value realization for transformation programs

IT Reinvention

·       Experience supporting IT and telecom operations transformation across BSS/OSS and enterprise IT processes

·       Understanding of IT operating models, ITSM frameworks and service management processes

·       Knowledge of target operating model designs for IT and service management organizations

·       Experience assessing and defining future states across ITSM processes including incident, request, problem and change management

·       Experience performing gap analysis and opportunity identification for workflow automation, orchestration, AIOps and AI-enabled IT operations

·       Familiarity with eTOM, ITIL and service management frameworks

Telecom Restructuring & Carve-outs

·       Working knowledge of telco restructuring and carve-outs, including business separation, Transition Services Agreement (TSA) / service model, transition planning and commercial interface considerations

·       Ability to assess process, organization, technology and service dependencies across business units

·       Experience supporting service catalogue design, service management models, SLA frameworks and transition planning

·       Knowledge of operating model design, governance structures and service delivery frameworks

·       Understanding of TSA planning, Day-1 readiness activities and business transition requirements

·       Ability to support commercial, cost and synergy assessments associated with restructuring initiatives

Good-to-Have Skills

·       Hands-on exposure to AI/ML, GenAI or Agentic AI use cases in telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR

·       Hands-on exposure to GenAI/agent-builder tools, prompting, and low-code/no-code agent prototyping

·       Familiarity with telecom platforms and COTS products such as Amdocs, Ericsson, Netcracker, Subex, Salesforce, ServiceNow or similar BSS/OSS and enterprise platforms

·       Exposure to CRM, CPQ, contact center and service management platforms

·       Experience with tools such as Jira, Confluence, Rally, MS Project, Power BI, Tableau, Excel-based models or other project management and visualization platforms

·       Experience with process mining tools such as Celonis, Signavio or similar platforms

·       Certifications such as Lean Six Sigma, ITIL, Scrum, SAFe, eTOM or PMP are advantageous

Roles & Responsibilities

·       Own defined modules or workstreams within Lean Telco engagements, from current state assessments to future state definition through recommendation development and execution planning

·       Develop fact bases, process maps, maturity assessments, benchmark comparisons, cost/productivity analyses and value hypotheses across telecom functions

·       Build business cases, value driver trees, KPI baselines and benefit tracking mechanisms to support value realization and transformation governance.

·       Prepare client-ready deliverables including executive slides, analysis packs, implementation roadmaps, RAID logs, initiative trackers, workshop materials and POV content

·       Contribute to business development, proposals, reusable assets, knowledge management and Lean Telco capability-building activities

Additional Information

This position is based at our Bengaluru/Gurgaon/Pune office. About Accenture