GN-I&E- Comms and Media Lean Telco Exec

Job Title - Lean Telco Strategy

Manager & Senior Manager | S&C GN - Non Network

Management Level

Level 07 to 06

Location

Bangalore / Gurgaon / Pune

Entity

S&C GN - Non-Network

Job Summary

As a Lean Telco Manager / Senior Manager, you will lead the reinvention of telco operating models for global Communications & Media clients, helping them move from high-CAPEX/OPEX, low-return positions to AI-first, lean and agile operating models. You will shape Lean Telco strategy and value realization roadmaps, drive enterprise-wide cost, productivity and operating model reinvention, lead telco restructuring and separation initiatives, and apply AI-first process reinvention across customer, commercial and technology domains to deliver measurable cost, productivity and cash-flow impact

Must-Have Skills

Consulting, Leadership & Growth

·       Executive stakeholder management skills, including C-suite engagement, strategic workshop facilitation, SteerCo communication and board-level storytelling

·       Experience leading multi-workstream transformation programs, setting up governance cadences, managing RAIDs and dependencies, and driving outcome-based execution

·       Experience shaping AI transformation pursuits, developing solution narratives, commercial frameworks and AI-led transformation proposals & delivery

·       Proven ability to coach, mentor and develop consulting teams while ensuring delivery quality, structured problem solving and client readiness

Must-Have Skills by capability area

You are expected to possess proven experience and skills in one or more of the following capability areas

Lean Telco Strategy & Roadmap

·       Deep expertise in telecom operating model transformation across Network, IT & Platforms, Sales & Marketing, Customer Service, Corporate Functions and adjacent telecom domains

·       Ability to shape Lean Telco strategy and transformation ambition, including future-back roadmap design, AI-first operating model definition, value architecture and investment case development

·       Experience defining transformation roadmaps, execution priorities and value realization governance to drive measurable cost, productivity, cash-flow and operating model outcomes

Process-Driven Reinvention

Business Reinvention

·       Experience leading customer, commercial and service operations transformation across customer care, contact center, service operations and Lead-to-Cash journeys

·       Expertise in customer journey redesign, digital self-service, Customer 360, CRM/CPQ enablement, Quote-to-Cash transformation and AI-assisted workflow redesign

·       Experience conducting process diagnostics, process mining and value discovery to identify productivity, customer experience, revenue growth and revenue leakage reduction opportunities

·       Ability to define future-state operating models, eTOM-aligned process architectures, AI/Agent-enabled operating models and transformation roadmaps across care, sales, channel and commercial operations

·       Experience developing business cases, value levers, benefits realization frameworks and workforce optimization strategies for transformation programs

IT Reinvention

·       Experience leading IT reinvention across BSS/OSS, ITSM and enterprise IT service management environments

·       Expertise in IT operating model and service management design, including incident, request, problem and change management transformation

·       Experience defining service operations redesign, workflow orchestration, automation, AIOps and AI-enabled IT operations strategies

·       Ability to conduct process assessments, workflow mining, service request optimization and productivity improvement initiatives across IT operations

Telecom Restructuring & Carve-outs

·       Strong experience leading telecom restructuring, business separation, carve-out, portfolio rationalization and simplification programs

·       Expertise in separation strategy, transition planning, Day-1 readiness, future-state operating model design and legal entity design considerations

·       Experience assessing infrastructure and asset boundaries in separation scenarios (network, IT, shared platforms)

·       Familiarity with partnership, monetization and value-based operating models in the context of telecom portfolio and structural transformation

Good-to-Have Skills

·       Exposure to AI/GenAI/Agentic AI use cases across telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR

·       Experience designing multi-agent enabled operating models, including human-in-the-loop checkpoints, agent guardrails and orchestration across process, IT and customer domains

·       Familiarity with agent orchestration frameworks, LLMOps/MLOps concepts and enterprise AI platforms such as Azure AI, Databricks, AWS or GCP; Relevant AI, Agentic AI, cloud or industry certifications

·       Knowledge of BSS/OSS platforms and COTS products such as Amdocs, Ericsson, Netcracker, Salesforce, ServiceNow or equivalent platforms

·       Certifications such as PMP, Prince2, SAFe, CSM/PSM, CBAP, eTOM, Lean Six Sigma or relevant telecom/process certifications

Roles & Responsibilities

·       Lead Lean Telco engagements from strategic diagnosis through value targeting, roadmap design and execution mobilization.

·       Shape client ambition and target state across Lean Telco strategy, business model reinvention, operating model reinvention and cost/productivity transformation.

·       Lead company-wide transformation programs covering Network, IT & Platforms, Sales & Marketing, Customer Service and other adjacent functions

·       Drive restructuring and carve-out workstreams, including separation models, governance design, shared services, service catalogues and transition planning

·       Create business cases, value driver trees, KPI baselines, savings estimates and value realization dashboards for leadership-level decision-making.

·       Facilitate senior stakeholder workshops, SteerCo updates, transformation governance cadences and cross-functional planning sessions

·       Develop assets, methods, thought leadership, proposals and reusable delivery approaches for the Lean Telco capability.

·       Coach and mentor consultants and analysts, ensuring delivery quality, structured problem solving, client readiness and professional development

·       Support global sales teams to identify and win opportunities, lead proposals and business-development efforts, and create consensus-driven deliverables as a domain expert

Additional Information

This position is based at our Bengaluru/Gurgaon/Pune office. About Accenture