AccentureGN - SONG - Service – Service Now – Associate Manager
About this role
Job Title - GN - SONG - Service - Nice CXOne - Manager
Management Level: 07/ Manager
Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must have skills: Cloud contact center/ CCaaS/ Conversational AI
Good to have skills: Nice CXone
Experience: Minimum 10+ years of experience is required
Educational Qualification: MBA/PGDM from tier 1 or 2
Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales
As part of these, you will drive the following:
Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance
How to apply
Use the official application link to contact the employer and submit your application.