I&P GN - SC&E – Senior Manager-Service Management -Connected Sevice

We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise. The role partners with client and internal leadership to shape and deliver enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains.

The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the Service Management business.

Key Responsibilities

• Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization.
• Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models.
• Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain.
• Define transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central.
• Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues.
• Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities.
• Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view.
• Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement.
• Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities.