#ACN GN - SONG - Service - CE Salesforce Platforms - Analyst

The Global Network SONG Practice | Platforms - Salesforce

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice: GN SONG Platforms - Salesforce (Service) I Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC |  Level: Analyst | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp: 1-4 Years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice.

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following

• Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.
• Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.
• Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.
• Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.
• Collaborate with project teams to ensure successful delivery of Salesforce implementations
• Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes
• Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

Bring your best skills forward to excel at the role:

• Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is strongly preferred
• Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
• Apply key business Analysis skills: Focus on process analysis and designing/redesigning Service processes with the purpose of resolving process bottlenecks and pain areas
• Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
• Familiarity with service experience design, including customer journey mapping and user research
• Exposure to pre-sales activities with a strong willingness to develop further in this area.

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What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Global Network Song  | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team