S&C GN - TS&T – Digital Foundations - Resilence - Manager

Technology Resilience Manager

Join our team in Technology Strategy & Transformation for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology

Practice: Technology Strategy & Transformation, Global Network
Areas of Work: Technology Resilience
Level: Manager
Location: Bangalore/Gurugram/Mumbai/Pune/Chennai/Kolkata/Hyderabad
Years of Exp: 9 to 13 years

Explore an Exciting Career at Accenture

Do you believe that resilience is not just a technology problem, but a business and leadership priority — and that the most valuable advice helps clients act with confidence, not just understand the risk? Do you want to help large enterprises make better decisions about protecting the services and technology estates that matter most to their business?

If yes, this is the right opportunity for you. Join Accenture Technology Strategy & Transformation and work with global clients to support their journey towards business agility and digital transformation.

The Practice – A Brief Sketch

Technology Strategy & Transformation is part of Accenture Strategy and focuses on our clients’ most strategic technology priorities. Technology Resilience is a growing advisory capability within this practice that helps organisations identify fragility across complex technology estates, understand the business consequences of disruption, and shape practical resilience priorities, recovery approaches, and investment decisions that senior leadership can act on.

Our Global Network brings together strategy and consulting talent from across markets to help clients solve complex problems with depth, pace, and a broader point of view. As a Manager in this capability, these are some of the areas you will lead:

Resilience assessments: Helping clients identify fragility across the technology estate, map service dependencies, and understand recovery gaps and continuity risks in practical, business-relevant terms. Target-state and roadmap definition: Contributing to resilience principles, recovery approaches, and multi-year transformation roadmaps that balance business criticality, regulatory pressure, and delivery practicality. Reliability and infrastructure advisory: Advising on reliability, observability, incident response, and infrastructure resilience priorities that improve operational stability and recovery readiness.

Role Overview​

We are looking for a Manager with strong technology resilience depth and the ability to turn that depth into clear client action. The role is best suited to candidates who bring hands-on experience in at least one anchor domain - data center and infrastructure resilience, network resilience, or cloud resilience - and who can apply that expertise in large, complex enterprise environments. Strong candidates will have worked on concrete resilience topics such as failover, recovery design, backup and replication, dependency mapping, resilience testing, service continuity, or operational recovery. Experience in regulated industries such as banking, insurance, payments, life sciences, or healthcare is strongly preferred, especially where resilience expectations are shaped by regulators or material service continuity obligations.

• Examples of relevant candidate profiles: Infrastructure resilience lead with experience in data center recovery, backup, replication, failover architecture, and DR tooling for banking or insurance clients.
• Network resilience specialist with strong experience in enterprise connectivity, firewalls, load balancing, DNS, segmentation, and recovery design.
• Cloud resilience architect with deep AWS, Azure, or GCP experience in multi-region design, failover, identity, backup, and platform recovery for regulated clients.

Key Responsibilities​

​Lead and Deliver Resilience Assessments

• Lead or support technology resilience assessments across applications, infrastructure, cloud, network, data, operations, and third-party dependencies, with enough technical depth to identify concrete failure points, recovery gaps, operational readiness issues, and service continuity risks.
• Translate resilience findings into clear business implications — service disruption, customer impact, operational risk, regulatory exposure, and investment priorities — in language that resonates with business and technology stakeholders.

Shape Target State and Roadmaps

• Contribute to target-state resilience principles, recovery approaches, and transformation roadmaps that address concrete weaknesses in architecture, recovery design, dependency management, testing coverage, and operational readiness.
• Help shape reliability and resilience engineering priorities, including SLI/SLO and error-budget thinking, observability strategy, simulation approaches, and incident response operating models.

Infrastructure and Technology Advisory

• Contribute to resilience decisions across data centers, compute, storage, backup, replication, networks, cloud platforms, and service operations, with the ability to assess how current architecture, tooling, and operating practices affect recoverability and service continuity.
• Bring a practical point of view on topics such as failover design, recovery testing, observability, service reliability, dependency risk, and recovery prioritisation.

Client Engagement and Delivery

• Support senior client conversations with structured analysis, practical judgment, and enough technical grounding to challenge weak architecture, recovery, and operating-model assumptions.
• Own workstreams or project modules, guide junior team members, and ensure that output is well structured, technically credible, and client ready.

Capability and Practice Building

• Support proposals, solutioning, reusable assets, and internal capability-building efforts to help strengthen the Technology Resilience offering.
• Work closely with senior leaders and cross-functional teams to deliver practical, commercially relevant resilience recommendations for clients.

Core Skillsets & Competencies

Technology Resilience Domain Skills

• Strong understanding of technology resilience across applications, infrastructure, cloud, network, data, operations, and third-party service layers, with the ability to identify where an estate is most likely to fail, how dependencies affect recovery, and what should be hardened, redesigned, or validated first.
• Hands-on knowledge of enterprise infrastructure environments such as servers, virtualization, storage, backup, replication, and data center recovery patterns. Experience with common enterprise stacks such as HPE, Dell, Hitachi, VMware, hyper-converged infrastructure, and backup or DR tooling is strongly preferred.
• Practical understanding of network resilience, including routing, failover, segmentation, firewalls, load balancing, DNS, and connectivity resilience. Experience with technologies such as Cisco, Palo Alto, F5, SD-WAN, or equivalent enterprise networking stacks is preferred.
• Credible cloud resilience experience in at least one hyperscaler - AWS, Azure, or Google Cloud - including multi-region design, failover, backup, replication, identity, and platform service considerations. The candidate should be able to discuss real architecture and recovery trade-offs, not only cloud strategy or transformation concepts.
• Ability to frame resilience in business terms - service criticality, customer impact, operational disruption, regulatory exposure, and investment prioritisation - while still holding a technically credible discussion with engineering and architecture teams.
• Working familiarity with modern reliability and operational resilience concepts such as SLI/SLO thinking, observability, incident learning, resilience testing, automation, and security or compliance-aware design.

Consulting Skills

• Clear communication with the ability to translate technical resilience findings into practical business messages, investment implications, and executive decisions.
• Structured problem-solving with the confidence to work across architecture, engineering, operations, risk, and business stakeholders and challenge weak resilience assumptions where needed.
• Commercial awareness, including the ability to support investment cases, proposals, and broader transformation discussions.
• Collaborative leadership, including workstream ownership, team guidance, and contribution to capability-building efforts.

Good to Have Skills

• Experience in regulated industries is strongly preferred - especially Banking, Capital Markets, Insurance, Payments, Life Sciences, or Healthcare - where downtime, data integrity, regulatory obligations, and service continuity have material business consequences.
• Exposure to operational resilience or sector regulations such as DORA, FCA or PRA expectations in the UK, ECB or EU resilience expectations, RBI, MAS TRM, APRA CPS 230, OCC, FFIEC, or similar regimes.
• Experience working with clients in one or more priority geographies such as North America, EMEA, the Middle East, Japan, Singapore, Australia, the UK, or broader Europe is valuable, especially where resilience expectations are shaped by local regulators, cross-border operating models, and region-specific recovery requirements.
• Hands-on exposure to one or more adjacent areas such as observability, simulation exercises, incident learning, service management automation, infrastructure modernization, or security-aware resilience design.
• Experience mentoring junior team members, supporting proposals, and contributing to reusable assets or practice-building efforts.

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