Amazon Connect- B2

Your Role

As an AWS Amazon Connect Expert within Capgemini's Business Services Global Business Line would perform the following set of responsibilities and duties exists.

• Experience in building and understanding solution and implementing CCaaS.
• Propose technology solution at client premise, Capgemini's Delivery center or cloud-based solution as required by the client.
• Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.
• Work with solutions team and propose the best technology solution suited as per the client's requirements.
• Proficiency in programming languages such as Python, Node.js, or Java.
• Experience with AWS services and their integration with Amazon Connect (e.g., Lambda, DynamoDB, S3, Kinesis etc.).
• Familiarity with AI, ML, and Generative AI technologies and their applications in contact centers.
• Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, Zendesk, Salesforce etc.
• Familiarity with other contact center platforms and solutions (e.g., Genesys, Cisco, Avaya).

Your Profile

Minimum 4 to 5 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team.

Minimum 10 to 11 years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms.

WHAT YOU'LL LOVE ABOUT WORKING HERE

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | www.capgemini.com