Service Delivery Manager – Oracle Database Administrator

Job Summary:

The Service Delivery Manager – Oracle Database Administrator is responsible for the effective and efficient delivery of Oracle database services and ensuring the performance, security, and availability of critical systems. This hybrid role combines deep technical expertise in Oracle DBA functions with strong service delivery and client relationship management skills. The candidate will be responsible for managing SLAs, coordinating incidents and changes, and ensuring continuous service improvements in a fast-paced, enterprise environment.

Key Responsibilities:

• Install, configure, and upgrade Oracle databases (including RAC, ASM, Data Guard).
• Monitor and tune performance to optimize database efficiency.
• Manage backup and recovery using RMAN, Data Pump, and other tools.
• Perform regular patching, health checks, and maintenance tasks.
• Ensure database security and manage user roles and privileges.
• Automate tasks using SQL, PL/SQL, Shell scripting, or other automation tools.
• Troubleshoot database issues and provide timely resolutions.
• Serve as the primary point of contact for database service delivery to internal/external clients.
• Ensure adherence to SLAs for performance, availability, and incident resolution.
• Manage and coordinate incident and problem resolution, including root cause analysis.
• Oversee change management processes to ensure smooth implementation of updates or upgrades.
• Plan for capacity, scalability, and high availability.
• Generate and present regular reports on database health, incidents, changes, and service metrics.
• Collaborate with infrastructure, application, and support teams to ensure end-to-end service quality.

Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 8–10 years of experience as an Oracle DBA in a production environment.
• Proficient in Oracle RAC, ASM, Data Guard.
• Strong knowledge of Oracle versions (12c/19c/21c).
• Experience with RMAN, Data Pump, and Oracle Enterprise Manager (OEM).
• Expertise in performance tuning and database troubleshooting.
• Scripting skills in SQL, PL/SQL, Shell scripting, etc.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• ITIL Foundation certification or familiarity with ITIL processes is an advantage.