Process Associate

Job Summary

Order Management Agents are responsible for processing simple 
to complex orders, and handling inquiries from the client with high 
accuracy and efficiency. 
● Use deductive reasoning to make sound business decisions.
● Follow best practices and work cross-functionally with multiple 
teams to complete the above tasks and other daily job functions

Key Responsibilities

● Strong Decision making and Analytical Skills
● Solid Communication Skills for both oral and written
● “Googley” Mindset (Out of the box thinking)
● Researching Capabilities
● Ensure compliance to all company and business policies and 
administer all open sales orders and ensure appropriate order 
flow. 
● Monitor and evaluate all order issues and resolve in discrepancies 
in production metrics and ensure a high level of accuracy
● Process oriented and excels at attention to detail
● Management of the communication with the sales department 
and other stakeholders
● Can work with minimal supervision

Skill Requirements

Graduate of any 3/4 year degree; 
● Preferred knowledge in Order Management and 
Salesforce/Oracle
● Excellent communication skills - oral and written

Other Requirements