Senior Business Analyst

Job Summary

• Acts as the bridge between business stakeholders and technical teams for Oracle Xstore POS implementation
• Works within a staff augmentation model, complementing the other vendor teams.
• Ensures business requirements are accurately translated into functional and technical specifications aligned to global POS template

Key Responsibilities

Requirements Management & Analysis

• Lead requirement gathering and analysis for Oracle Xstore POS across retail store operations
• Conduct workshops with business stakeholders to capture functional, operational, and regulatory needs
• Analyse existing POS systems and identify gaps for migration to Oracle Xstore
• Document clear, structured requirements aligned with standard POS processes and global template

Functional Design & Solution Mapping

• Translate business requirements into functional specifications, use cases, and process flows
• Map retail business processes to Oracle Xstore capabilities ensuring minimal customization
• Support definition of configurations, workflows, and POS transaction scenarios
• Ensure solutions align with global template and reference store models provided by Oracle Consulting

Skill Requirements

Oracle Xstore Domain Expertise

• Apply strong understanding of retail POS operations including billing, returns, inventory, payments, and promotions
• Support configuration and functional alignment of Oracle Xstore for store operations
• Address localization requirements including fiscal rules, compliance, and country-specific business processes
• Collaborate with Solution Architect to ensure functional and technical alignment

Multi-Country Rollout Support

• Support rollout activities across multiple countries
• Adapt requirements and solutions to local market needs while maintaining global standardization
• Enable repeatable rollout through standardized documentation and reusable process definitions
• Support rollout planning, readiness, and deployment activities

Stakeholder & Communication Management

• Engage with business users, store operations teams, and IT stakeholders across regions
• Facilitate workshops, requirement sign-offs, and stakeholder alignment sessions
• Act as single point of contact for functional clarifications across multi-vendor teams
• Ensure consistent communication across business, technical, and delivery teams

Other Requirements

Collaboration & Ecosystem Alignment

• Work closely with vendors to understand global template and rollout approach
• Collaborate with Solution Architects, developers, testers, and integration teams
• Ensure clear ownership boundaries between vendors, customer teams, and system integrators
• Support alignment across functional and technical workstreams

Testing & Quality Support

• Support definition and execution of test scenarios including SIT and UAT
• Validate POS functionalities such as transactions, integrations, and store workflows
• Assist in defect triaging, analysis, and resolution with development teams
• Ensure business requirements are thoroughly validated before deployment

Change Management & Adoption Support

• Support embedded change management activities including communication and training inputs
• Assist in development of user documentation, process guides, and training materials
• Ensure business readiness and user adoption across store operations
• Actively support rollout readiness and user engagement across countries

Risk, Dependency & Issue Management

• Identify functional risks including gaps in requirements, process deviations, and adoption challenges
• Manage dependencies across business, technical, and rollout streams
• Support escalation and resolution of functional issues during delivery and rollout
• Ensure alignment with rollout waves and deployment timelines

Knowledge Management & Documentation

• Maintain comprehensive documentation including BRDs, FRDs, process flows, and user stories
• Ensure traceability of requirements across lifecycle from design to deployment
• Contribute to reusable documentation assets for future rollouts

Strategic Alignment Responsibilities

• Align business requirements with customer’s POS transformation and standardization objectives
• Enable consistent and scalable retail processes across regions
• Support delivery of unified customer experience through standardized POS capabilities
• Contribute to improved operational efficiency and adoption of new platform