Specialist

Job Summary

Job Description – Sales Enablement Analyst/Sr Analyst Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance.

Key Responsibilities

Key Responsibilities

Invoicing / Back Order Management

•            Monitor invoicing and delivery related exceptions.

•            Coordinate action when material is available but requested delivery date (RDD) is later.

•            Follow up on PDT generated orders that are not invoiced.

•            Coordinate with customers when material is available but acceptance is delayed.

•            Manage RDC changes where locally blended products are unavailable at the default RDC.

•            Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules.

•            Monitor imported material availability and ETA updates.

•            Provide back-order status updates to distributors and sales teams.

•            Validate distributor requirements after month-end and support order cancellations if required.

Service Request Management

•            Handle pricing issues in ACE, code visibility issues and customer master update requests.

•            Track service request closure within timelines.

•            Coordinate resolution of short deliveries, leakages, price variances and billing concerns.

•            Support batch test report requests and product claim follow-up.

Vendor Master Management

•            Create and maintain vendor codes required for retail meets and business events.

Skill Requirements

Monthly Forecasting Support

•            Collect and consolidate distributor demand/MI requests.

•            Support Sales and Demand Planning teams in monthly forecasting activities.

•            Track RDC-wise SMDS stock identified for liquidation.

•            Monitor orders against SMDS stock and coordinate RDC changes where required.

Accounts Receivable Support

•            Support documentation requests related to AR processes.

•            Track overdue TAR items and support bad debt resolution activities.

Accrual & Royalty Management

•            Perform calculations for sales accruals, commissions, royalties and rebate programs.

•            Coordinate with Controllers and Sales teams for reconciliations and reporting.

Channel Improvement Activities

•            Support network updates, LOI issuance, VOC surveys and claims follow-up.

•            Coordinate with Channel Improvement teams and business stakeholders.

Marketing Program Support

•            Validate marketing program data and supporting documents.

•            Track credit note payout timelines after program closure.

•            Reconcile credit note amounts with TAR reports.

•            Support rebates, cash discount programs and promotional settlements.

Stakeholder Interfaces

•            Sales Teams & DBCs

•            Customer Service (CXP & AR)

•            Supply Chain & Demand Planning

•            Distribution Operations

•            Marketing Team

•            Regional Managers

•            Controllers / Finance

•            Business Excellence & Channel Improvement Teams

Required Skills

•            SAP / ERP Knowledge

•            Order Management & Customer Service Understanding

•            Advanced Excel and Reporting Skills

•            Analytical & Problem-Solving Capability

•            Stakeholder Management

•            Communication & Coordination Skills

•            Process Compliance & Attention to Detail

Key Performance Indicators

•            Timely closure of service requests

•            Back-order reduction and resolution effectiveness

•            Forecast planning support accuracy

•            Data quality and master-data accuracy

•            Timely accrual and royalty calculations

•            Stakeholder satisfaction

•            SLA adherence and process compliance

Technical Skills

• Strong knowledge of Microsoft Excel, including:
• Pivot Tables
• XLOOKUP/VLOOKUP
• INDEX-MATCH
• Conditional Formatting
• Data Validation
• Hands-on experience with SAP ERP.
• Experience working with Salesforce CRM.
• Knowledge of Order-to-Cash (O2C) and Order Management processes.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to identifying and resolving issues.
• Strong collaboration and teamwork skills.

Experience & Qualification

• 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
• Bachelor's degree in Business Administration, Commerce, or a related field preferred.

Experience in a KPI-driven, customer-focused environment.

Other Requirements

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to identifying and resolving issues.
• Strong collaboration and teamwork skills.

Experience & Qualification

• 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
• Bachelor's degree in Business Administration, Commerce, or a related field preferred.
• Experience in a KPI-driven, customer-focused environment.