SAP FSM Consultant

We are seeking an experienced SAP FSM Consultant with strong expertise in implementing and supporting SAP Field Service Management solutions. The ideal candidate will have hands-on experience in configuring, customizing, and integrating SAP FSM with backend ERP systems like S/4 HANA and ECC. Roles & Responsibilities • Implement and support SAP FSM solutions across full lifecycle projects. • Configure, customize, and test FSM scenarios as per client requirements. • Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases. • Conduct workshops, demos, and presentations for clients. • Perform SAP FSM system setup and administration tasks. • Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules. • Manage Crowd Service and foundational services like Auto Scheduling policies. • Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI. • Develop custom reports using Jaspersoft and handle custom developments and data replication. • Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements. Technical Requirements • Minimum 7+ years of SAP FSM implementation experience with at least 2 full lifecycle projects. • Proficiency in SAP FSM configuration, customization, and integration. • Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting. • Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred. • Familiarity with SSAM (SAP Service and Asset Manager) is an advantage. • SAP FSM certification is desirable. Additional • Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data • Awareness of latest technologies and trends • Logical thinking and problem-solving skills along with an ability to collaborate • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.