Test environment management Consultant

We are looking for a skilled TEMS Lead with strong expertise in ITIL-based IT Service Management and non-production environment management. The role involves driving environment stability, supporting cloud and SaaS platforms, and ensuring seamless coordination across stakeholders.

Roles & Responsibilities

• Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management
• Oversee change and deployment activities across non-production and production environments
• Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting
• Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance
• Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking
• Enable automation for environment health checks using tools like Selenium
• Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively
• Lead and mentor teams to drive delivery excellence and continuous improvement

Technical Requirements

• Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA)
• Strong understanding of DevOps pipeline integration and SDLC/STLC processes
• Experience with orchestration tools (Plutora, Enov8, etc.)
• Proven ability to manage multiple stakeholders and lead technical teams

Additional

• Good to have skills: ITIL, Non-Prod Env support + APM tools like Splunk, AppD, Dynatrace
• Location: BANGALORE, PUNE, HYDERABAD, CHENNAI, TVM, INDORE, NAGPUR, MLR, MYS, NOIDA, BBSR, KOLKATA, COIMBATORE, HUBLI