IT&DATA Product Analyst I2C

Understand end-user and business needs and support the Product Owner in defining and delivering the vision of the Invoice to Cash SaaS products covering Esker, HighRadius and BlackLine on the Accounts Receivable side. The role translates business needs into clear product requirements, supports backlog quality and delivery readiness and contributes to product value, operational reliability, continuous improvement and retention of critical functional knowledge within the Product Team.

Roles & Responsibilities

• Core responsibilities
• - Collaborate with the Product Owner and Finance stakeholders to gather, clarify and prioritise Invoice to Cash business needs in line with the product vision and roadmap.
• - Analyse I2C processes, pain points, data and functional dependencies, and translate them into clear requirements, user stories, process descriptions and product artefacts.
• - Support backlog creation and refinement, including clear and testable acceptance criteria.
• - Assess proposed solutions and identify impacts across processes, data, controls, integrations and users.
• Delivery / operational responsibilities
• - Work with internal teams and technology providers throughout design, build, testing and release.
• - Support business validation, defect clarification and release readiness.
• - Identify functional risks, dependencies and constraints, support mitigation actions and escalate when required.
• - Use product data, operational insights and user feedback to recommend improvements to effectiveness, adoption, reliability and value.
• - Maintain and share I2C product and process documentation to retain critical knowledge internally.
• Stakeholder & collaboration responsibilities
• - Support the Product Owner in communicating business needs and product decisions clearly to end users, Finance stakeholders, Product Team members, Chapter colleagues and delivery partners.
• - Facilitate working sessions and collaborate across Finance products when requirements or solutions have cross-product impacts.
• - Build effective working relationships with AMS teams, technology providers and other external partners while maintaining accountability and knowledge within the Product Team

Technical Requirements

• Must Have
• - Strong understanding of Invoice to Cash and Accounts Receivable processes, including invoicing, cash application, collections, credit management and period-end controls.
• - Practical experience with Invoice to Cash or Accounts Receivable processes in a business, functional or IT product environment. Direct experience with Esker, HighRadius or BlackLine is not mandatory.
• - Experience translating business needs into structured requirements, user stories, acceptance criteria and functional documentation.
• - Experience with backlog refinement, testing, release preparation and change delivery.
• - Ability to analyse processes, data, incidents and user feedback and identify root causes, dependencies and improvement opportunities.
• - Clear written and verbal communication across Finance, IT and external delivery teams.
• - Structured problem solving, attention to detail, ownership and constructive challenge.
• Good to Have
• - Knowledge of one or more I2C SaaS platforms such as Esker, HighRadius or BlackLine, including related interfaces and data flows.
• - Experience in a global or multi-country environment and with harmonised or core-model processes.