CRM Technical Consultant

Roles & Responsibilities • Implement and support SAP Trade Management 4.0+, including technical design and enhancements. • Develop and customize SAP CRM WebUI components using BOL/GenIL frameworks. • Analyze business requirements and design/architect solutions for technical gaps in Trade Management. • Manage CRM–S/4HANA and CRM–BI integration scenarios, including monitoring queues and loads. • Perform CRM ABAP development using ABAP OO, BAdIs, Enhancements, and One Order Framework. • Support CRM core modules including Sales, Service, and Marketing frameworks. • Handle technical objects such as Reports, Actions, Status Mgmt, Interfaces, IDocs, Smart Forms, and Transaction Launcher. • Collaborate with functional, BI, and S/4 teams to ensure end-to-end delivery and provide documentation & KT. Technical Requirements • Strong hands-on experience in SAP Trade Management (TM) 4.0 or higher). • Expertise in CRM WebUI programming, configuration, and BOL/GenIL. • Deep knowledge of CRM Middleware, including initial/delta loads, queue monitoring, and debugging. • Proficiency in CRM ABAP including OO, BAdIs, Enhancements, BAPIs, and FM usage. • Understanding of One Order Framework, Marketing CGPL framework, and CRM TM tables. • Knowledge of CRM to BI and CRM to S/4HANA integration processes. • Exposure to UI5 enhancements in Trade Management and RICEFW objects. • Experience with Web Services, interfaces, transaction launcher, and CRM debugging tools. Additional Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible