SAP CRM Functional Consultant

Roles & Responsibilities A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical Requirements • Consultant with a minimum 5+ years full life cycle SAP Project implementation. • Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales, Service, Marketing, Interaction centre, etc. • Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues. • Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering, estimations, business blueprinting, realization, integration, testing, and deployment. • Ability to facilitate workshops for requirement gathering, training content creation, end-user training, etc. • Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements. • Ability to create functional and technical specifications, configuration documents, end-user documents, and training documents. • Ability to troubleshoot and diagnose CRM Production Support issues. • Ability to document and implement bespoke developments. Additional • Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data • Awareness of latest technologies and trends • Logical thinking and problem solving skills along with an ability to collaborate • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.