Salesforce Specialist

Req ID: 370397

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role - Salesforce Specialist
Specialization - Salesforce, SAP

Responsibilities -
Cross-Platform Architecture - Design seamless data flows between Salesforce, SAP, and High-Radius
Custom Development - Write and maintain complex Salesforce Apex triggers, classes, and controllers
ERP Integration - Oversee the synchronization of customer master data and sales orders between Salesforce and SAP
Fintech Automation - Configure and optimize High-Radius for automated credit-to-cash and accounts receivable processes
API Management - Develop and govern REST/SOAP APIs to facilitate real-time communication between platforms
Optimization - Streamline the transition from a closed-won opportunity in Salesforce to billing in SAP
Data Governance - Ensure financial data consistency across the CRM and ERP to prevent reconciliation errors.
Technical Leadership - Lead technical discovery sessions to translate business requirements into scalable technical designs
Workflow Automation - Implement complex automation logic to reduce manual touches in the order-to-cash lifecycle
System Monitoring - Establish proactive monitoring for integration middleware to ensure 99.9% uptime of financial data flows
Level Support (L2/L3) - Handle escalated incidents, performing deep technical analysis to identify root causes in complex "black box" AI pipelines.
Corrective Engineering - Implement source code fixes, bug adjustments, and enhancements to existing codebases to make sure system & application evolution and stability.

Requirements -
Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)
Experience - 12+ years in software engineering with at least 4 years in an Architect role
Salesforce expertise in Apex development and Lightning Web Components (LWC)
Good understanding of SAP modules (SD/FI) and integration points (IDocs, BAPIs)
Proven experience implementing or supporting High Radius AI-driven finance modules
Middleware - Proficiency in integration tools like MuleSoft, Dell Boomi, or SAP PI/PO
Finance Domain Knowledge - Solid understanding of Credit, Collections, and Accounts Receivable processes
Ability to design distributed systems that are resilient to downtime
Experienced at debugging complex issues across multi-vendor cloud and on-premise environments
Good knowledge of OAuth, OpenID, and secure data transmission protocols
Methodologies - Experience leading squads in an Agile/Scrum environment
Communication - Ability to translate complex technical details into business functional terms with stakeholders

Skill Matrix -
Mandatory
Salesforce - Apex, LWC, Flows
ERP - SAP (SD/FI), Integration Points
Fintech - High-Radius (Credit/Collections)
Integration - REST/SOAP APIs, JSON
Methodology - Agile/Scrum

Desirable Skills
Salesforce - Salesforce Financial Services Cloud
ERP - S/4HANA Migration
Fintech - Cash Application Automation
Integration - MuleSoft or SAP BTP
Methodology - CI/CD for Salesforce (Copado/SFDX)

Soft Skills
Critical thinker and good problem-solver
Good oral and written communication skills
Good team player, self-starter, and good analytical skills
Good understanding about code quality, security standards, and programing best practices