Systems Integration Advisor

Req ID: 377638

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• 3–5+ years as a Product Manager, Product Owner, or Platform Manager in a ServiceNow CSM and/or FSO environment.
• Demonstrated experience with case management lifecycle such as case creation, assignment, routing, prioritization, SLA/entitlement management, and resolution workflows.
• Hands-on experience facilitating Scrum ceremonies and coaching agile teams (Scrum Master, Agilist, or equivalent).
• Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them.
• Experience writing user stories, defining acceptance criteria, and prioritizing based on business value in a regulated financial services environment.
• Familiarity with ServiceNow FSO scoped applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops, or similar).
• Excellent stakeholder management with an ability to translate between technical platform teams and business operations audiences.

Preferred Qualifications

• ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer.
• Agile certifications: CSM, CSPO, SAFe PO/PM, PSM, or PSPO.
• Experience with ServiceNow AI capabilities: Now Assist, Virtual Agent, Predictive Intelligence, AI Agents
• Familiarity with Common Service Data Model (CSDM), Financial Services Data Model, and integration patterns (Scripted REST APIs, Integration Hub, Service Exchange)
• Experience migrating from legacy tools to ServiceNow case management
• Background in Lean Six Sigma, process optimization, or continuous improvement methodologies.