Field Tech Analyst- Desktop Support

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst- Desktop Support to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working at the client site in Knoxville, TN.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops.)

Basic Qualifications:

• 5+ years desktop/technical Windows support experience

Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• SCCM
• Intune
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment.