Senior Tecsys Elite WMS

Req ID: 379742

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Tecsys Elite WMS to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Summary

Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations.

The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues.

Core Responsibilities

• Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes.
• Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues, interface failures, job failures, performance concerns, and user-reported system errors.
• Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics.
• Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems.
• Troubleshoot integration patterns relevant to the environment, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges.
• Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions.
• Own high-priority incident triage, impact assessment, stakeholder communication, escalation, resolution tracking, and post-incident review.
• Coordinate Tecsys vendor escalations with clear documentation, replication steps, business impact, supporting evidence, sample payloads/files where appropriate, and test results.
• Support controlled configuration changes, workflow adjustments, master data corrections, role/security updates, release testing, cutover, and hypercare.
• Maintain runbooks, troubleshooting guides, monitoring procedures, escalation playbooks, and knowledge transfer for L1/L2 teams and business super users.

Required Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
• Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.