Service Management Lead

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Change Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to fostering collaboration among team members and stakeholders alike.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate communication between project teams and stakeholders to ensure alignment on project goals and objectives.
- Monitor project progress and performance, providing regular updates to stakeholders and making adjustments as necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong understanding of project management methodologies and frameworks.
- Experience in stakeholder engagement and relationship management.
- Ability to analyze complex situations and develop effective solutions.
- Familiarity with risk management practices and tools.

Additional Information:
- The candidate should have minimum 3 years of experience in Change Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.