IoT & Edge-to-Cloud Connectivity Support Engineer

• We are looking for an IoT and Edge-to-Cloud Connectivity Support Engineer with hands-on experience supporting IoT applications, connected devices, gateways, messaging protocols, and edge-to-cloud integrations.
• The role will focus on monitoring and troubleshooting IoT device connectivity, MQTT, HTTP/REST, AMQP, telemetry pipelines, edge gateways, cloud integrations, and production incidents. The ideal candidate should have strong knowledge of IoT architectures, messaging protocols, Linux, networking, APIs, and application support.

Roles & Responsibilities

• Provide production support for IoT applications, connected devices, gateways, and edge-to-cloud solutions.
• Monitor device connectivity, message delivery, telemetry flow, gateway health, cloud ingestion, and application performance.
• Troubleshoot connectivity issues involving MQTT, HTTP/REST, AMQP, TCP/IP, APIs, certificates, and network configurations.
• Investigate device disconnections, delayed messages, failed telemetry, authentication errors, and integration failures.
• Support communication between IoT devices, edge gateways, cloud platforms, and downstream applications.
• Analyze logs, alerts, message queues, API responses, and device or gateway diagnostics.
• Perform incident resolution, root-cause analysis, problem management, and preventive-action tracking.
• Support device registration, provisioning, authentication, certificate management, configuration, and firmware-update processes.
• Work with development, cloud, network, security, hardware, and platform teams to resolve production issues.
• Create and maintain support documentation, runbooks, standard operating procedures, and knowledge-base articles.
• Participate in deployments, releases, change management, service reviews, and operational readiness activities.
• Automate repetitive monitoring, validation, troubleshooting, and support tasks where applicable.
• Ensure the reliability, security, scalability, and availability of IoT connectivity solutions.

Technical Requirements

• 4–7 years of experience in IoT, application support, cloud support, integration support, or production support.
• Strong knowledge of MQTT, HTTP/REST, and AMQP protocols.
• Experience with IoT device connectivity, edge gateways, telemetry, and edge-to-cloud communication.
• Understanding of IoT architecture covering devices, gateways, messaging, cloud ingestion, APIs, and applications.
• Experience troubleshooting network, protocol, API, authentication, certificate, and message-delivery issues.
• Working knowledge of Linux, log analysis, networking, REST APIs, JSON, and security fundamentals.
• Scripting or programming experience in Python, Java, Node.js, C, or C++.
• Experience in incident management, problem management, root-cause analysis, and production support.
• Strong analytical, troubleshooting, communication, and documentation skills.